Drakonis Woods
Groton
Summary
Versatile and reliable with two years of experience in the Navy, specializing in the support of secure systems, users, and networks. Recognized for exceptional troubleshooting abilities, effective communication, and a quick adaptability to new challenges. Offers a robust background in technical support and a demonstrated capacity to excel in high-pressure, mission-focused settings.
Overview
5
5
years of professional experience
Work History
Information Systems Technician
U.S. Navy - Naval Submarine Base New London
07.2023 - 07.2025
- Delivered Tier 1 and Tier 2 IT support to over 100 users operating on classified and unclassified networks, ensuring uninterrupted mission operations.
- Diagnosed, troubleshot, and resolved hardware, software, and network issues promptly, minimizing downtime and user disruption.
- Collaborated with cross-functional teams to implement system updates and patches in compliance with security protocols.
- Maintained accurate records of incidents, resolutions, and asset inventories to support accountability and continuous improvement.
- Trained junior personnel on basic troubleshooting procedures and security best practices, enhancing team capability.
Customer Service Representative/ Delivery Driver
Domino's Pizza
12.2020 - 07.2023
- Managed front-of-house operations including order taking, payment processing, and customer inquiries with professionalism and efficiency.
- Juggled high call volumes and walk-in orders during peak hours, maintaining speed, accuracy, and a positive customer experience under pressure.
- Maintained inventory and performed store opening and closing duties, including cash reconciliation and sanitation tasks.
- Trained and supported new hires in customer service protocols, POS operation, and safety compliance.
- Resolved customer concerns and complaints tactfully, enhancing customer satisfaction and loyalty.
- Delivered orders promptly and accurately across assigned routes, maintaining safe driving standards and positive customer interactions.
- Navigated high-demand periods and large delivery volumes, demonstrating strong time management and multitasking abilities.
- Collaborated closely with kitchen and store staff to prioritize orders and streamline workflow, ensuring accuracy and efficiency.
- Upheld company standards for professionalism and service quality, contributing to repeat business and positive reviews.
Education
High School Diploma -
Leake Central High School
05.2023
Skills
- Technical Support
- Troubleshooting
- Network Configuration
- Customer Service
- Software Installation
- Hardware Configuration
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- 1 Year of Manufacturing
Timeline
Information Systems Technician
U.S. Navy - Naval Submarine Base New London
07.2023 - 07.2025
Customer Service Representative/ Delivery Driver
Domino's Pizza
12.2020 - 07.2023
High School Diploma -
Leake Central High School