Michael Flores

Dynamic professional with a proven track record in enhancing customer experiences and streamlining operations, as demonstrated at MGM. Skilled in cross-functional coordination and customer service, with a knack for resolving complaints and fostering positive relationships. Leveraged strong work ethic and excellent communication to improve game functionality and cleanliness standards, contributing to memorable customer interactions.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.