Enjoy working on motorcycles
Hunting & fishing
Volunteer at Battleship cove in Fall River, MA Help maintain historic ships
Michael Fontaine
Fall River,MD
Summary
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Skilled in troubleshooting, customer service, and technical problem-solving.
Have MA & RI Oil burner licenses.
Holds a Class B CDL license with air brakes with no restictions. Able to drive automantic and manual transmissions
Overview
22
22
years of professional experience
Work History
Service Technician
Santoro Oil
12.2023 - 09.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Service Technician/Truck Driver
Sunshine Fuels
04.2002 - 12.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Occasionally drove fuel truck as needed
- Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Contributed to culture of safety, participating actively in safety meetings and trainings.
- Maintained clean driving record, adhering strictly to traffic laws and safety regulations.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Education
No Degree - Oil Burner Service Technician
NEFI
Boston, MA05-1992
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Mechanical abilities
- Troubleshooting skills
- Hand tool knowledge
- Power tool proficiency
- Equipment Troubleshooting
- OSHA Requirements
- Diagnostic Testing
- Professional and Courteous
- Heavy Lifting
- Mechanical Aptitude
- Service Reports
- Hand tool expertise
- System Installation
- Equipment Inspection
- Analytical Thinking
- Diagnostics expertise
- Customer Relationship Management
- Operating Test Equipment
- Electrical Systems
- Diagnostics skill
Interests
Timeline
Service Technician
Santoro Oil
12.2023 - 09.2024
Service Technician/Truck Driver
Sunshine Fuels
04.2002 - 12.2023
No Degree - Oil Burner Service Technician
NEFI
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