Michael Fontana
San Diego,CA
Summary
Motivated individual with experience in customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Account Manager
Steven Smith Landscape, LLC
04.2010 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Streamlined internal processes for better efficiency in account management tasks.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Co-Owner
Self/Keoni Landscapes
05.2006 - 03.2010
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Managed payroll
- Improved operational efficiencies to reduce costs and improve productivity.
Construction Supervisor
Steven Smith Landscape, Inc.
02.1996 - 04.2006
- Completed projects on time and within budget by effectively managing resources and schedules.
- Worked with Landscape Architects and plans.
- Designed complete irrigation systems and saw them through completion.
Landscape Laborer
Keoni Landscapes
06.1982 - 02.1996
- Enhanced landscape aesthetic by meticulously trimming trees, hedges, and shrubs.
- Maintenance.
- Construction.
- Irrigation.
- Drainage.
- Lighting.
- Planting.
Education
No Degree - Oceanography/Marine Biology
San Diego Mesa College
San Diego, CAHigh School Diploma -
Point Loma High School
San Diego, CA06.1985
Skills
- Account Servicing
- Account Management
- Staff Management
- Customer Service
- Project Management
- Report Writing
- Goal-Oriented
- Documentation and Reporting
- Internet Savvy
- Client Meetings
Affiliations
- Drumming
- Cooking
Certification
CLT - Installation
QAC
Languages
Spanish
Professional Working
Timeline
Account Manager
Steven Smith Landscape, LLC
04.2010 - Current
Co-Owner
Self/Keoni Landscapes
05.2006 - 03.2010
Construction Supervisor
Steven Smith Landscape, Inc.
02.1996 - 04.2006
Landscape Laborer
Keoni Landscapes
06.1982 - 02.1996
No Degree - Oceanography/Marine Biology
San Diego Mesa College
High School Diploma -
Point Loma High School
CLT - Installation
QAC
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