Michael Forcina
Jesup,GA
Summary
Proven track record of professionalism, adaptability and strong leadership skills. Performance-oriented Service Advisor with experience in automotive technology, diagnostics and repair. As well as, an outstanding sales associate with more than 4 years of experience cultivating strong client relationships and developing new client opportunities. Extremely organized, adaptable and works well under pressure in a fast-paced environment.
Overview
10
10
years of professional experience
Work History
Service Writer/Advisor
Nalley Buick GMC
12.2022 - Current
- Handle customer's vehicle concerns and requests quickly and efficiently
- Serve as a liaison between the technicians and customers while service is being performed
- Proficient in Dealertrack and X-time software
- Submit claims and follow-up with extended warranty companies to ensure pain-free experiences for the customer
- Provide customer service such as; scheduling, answering technical questions, repair estimates, and service guidance in person, over the phone or through messaging
- Maintain a high CSI rating through prioritizing customer satisfaction.
Delivery Driver/Customer Service
Breezy Point Lumber LLC
07.2018 - 10.2022
- Established long term customer relationships through prompt and courteous services
- Loaded truck while properly securing items to prevent damage during transportation
- Operated various non-CDL delivery trucks and forklifts on a daily basis
- Continuously communicated with sales associates, laborers and customers to ensure the most accurate and efficient deliveries
- Trained new drivers and employees on all company's processes and policies set in place.
Automotive Technician
Mobil Service Station
04.2017 - 06.2019
- Curated outstanding automotive services by diagnosing system issues, performing automotive repairs, and training new mechanics, increasing shop productivity by 20% over 2 years
- Communicated clearly to customers regarding vehicle issues, potential repairs and preventative services
- Diagnosed and effectively repaired various systems such as brakes, suspension, engines, exhaust systems, electrical systems, fuel systems, cooling systems, steering components, heat and air conditioning, tires, minor body components
- Maintained a clean and well-organized workshop.
Sales Associate
Breezy Point Lumber LLC
09.2014 - 07.2018
- Built rapport with clients by providing quality customer service and problem solving
- Established personal connections with customers and exceeded customer service expectations by accurately tracking orders and providing customer resolutions, whether unsatisfactory purchases to budget requirements
- Pursued and developed new client accounts increasing retail sales by an average of 15% annually
- Managed warehouse and store inventory closely
- Consulted with manufacturers and distributors to stay up to date with new and improved products
- Created and maintained schedules for company drivers and scheduled material deliveries.
Laborer/Forklift Operator
Breezy Point Lumber LLC
05.2013 - 09.2014
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the warehouse and equipment
- Provided assistance to customers loading their materials
- Provided constant customer service and support to management, colleagues, and clients.
Automotive Technician Apprentice
Nick's Service Station
06.2013 - 06.2014
- Ensured shop cleanliness and tidiness daily
- Assisted the head mechanic in diagnosing and repairing vehicles
- Communicated effectively with clients to determine and service needs to perform small projects as assigned.
Education
Associate in Automotive Technology -
NYADI The College of Transportation Technology
Jamaica, NY06.2019
Certified Automotive Technician -
New York Automotive And Diesel Institute
Jamaica, NY06.2014
Skills
- Automotive Knowledge
- Automotive Diagnostics
- Automotive Repair
- Communication Skills
- Sales
- Negotiation
- Computer
- Customer Service Experience
- Detail Oriented
- Organized
- Active Listening and Time Management
- Warranty Case Work
- CSI Attentive
Timeline
Service Writer/Advisor
Nalley Buick GMC
12.2022 - Current
Delivery Driver/Customer Service
Breezy Point Lumber LLC
07.2018 - 10.2022
Automotive Technician
Mobil Service Station
04.2017 - 06.2019
Sales Associate
Breezy Point Lumber LLC
09.2014 - 07.2018
Automotive Technician Apprentice
Nick's Service Station
06.2013 - 06.2014
Laborer/Forklift Operator
Breezy Point Lumber LLC
05.2013 - 09.2014
Associate in Automotive Technology -
NYADI The College of Transportation Technology
Certified Automotive Technician -
New York Automotive And Diesel Institute
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