Joshua Ventura
Richardson,TX
Summary
Talented in providing customers accurate delivery and cost estimates through communication with insurance providers and vendors. Adept in processing warranty claims with insurance companies and requesting customer approval before providing service.
Hardworking and passionate job seeker with strong organizational skills eager to secure this position. Ready to help team achieve company goals.
I only did Service Advising for a year, and ready to do it for more, I enjoyed it, ready to add and learn skills from the team.
The last few years I've been self employed, I was a contractor for farmers, So working under pressure is not new to me. Managing a crew of workers, handling all the payrolls and Invoices, bussines expenses helped my skills grow.
-Decided to move to Texas and ready to accomplish more.
Overview
3
3
years of professional experience
Work History
Service Writer
Robert Hutson Ford Service
01.2020 - 01.2021
- Improved customer satisfaction by providing timely and accurate service estimates.
- Streamlined repair order processes for increased efficiency and productivity.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Followups with Customers external warranties.
- Create quotes for cost of repair.
Sales Associate
O'Reilly Auto Parts
01.2019 - 01.2020
- Increased sales by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
Sales Associate
Cricket Wireless
11.2017 - 02.2019
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Some College (No Degree) - Automotive Tech
Southern Regional Technical College
Moultrie, GAHigh School Diploma -
Colquitt County High School
Norman Park, GA08.2016
Skills
- Status reports maintenance
- Fluent in Spanish, and English
- Warranty processing
- Strong Organization
- Customer service expertise
- Sales experience
- Estimating costs
- Appointment Scheduling
- Automotive industry experience
- Automotive Knowledge
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Writer
Robert Hutson Ford Service
01.2020 - 01.2021
Sales Associate
O'Reilly Auto Parts
01.2019 - 01.2020
Sales Associate
Cricket Wireless
11.2017 - 02.2019
Some College (No Degree) - Automotive Tech
Southern Regional Technical College
High School Diploma -
Colquitt County High School
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