nicholas Eckert
Coopersville,MI
Summary
Seasoned Service Writer with experience in automotive service management, customer relations, and problem resolution. Skilled at explaining complex technical concepts to clients of varying levels of technical understanding. Strengths include strong analytical skills and communication abilities, leading to improved customer satisfaction scores in previous roles.
Resourceful Service Writer known for high productivity and efficient task completion. Skilled in customer service management, technical understanding of automotive systems, and warranty administration. Excel at communication, problem-solving, and time management to deliver exceptional service experiences.
Overview
23
23
years of professional experience
Work History
Service Writer
Hillbilly Automotive
Muskegon, Michigan
09.2020 - Current
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Collected deposits or payments and arranged for billing.
- Resolved customer complaints regarding service quality or billing issues promptly and professionally.
- Supported timely and accurate service by producing job daily status reports.
- Presented accurate estimates to inform customers of service charges and expectations.
Maintenance Technician
Legacy Property Management
Grandville, Michigan
05.2019 - 09.2020
- Operated hand and power tools to complete repairs.
- Ordered parts, supplies or equipment from catalogs or suppliers.
- Aligned and balanced new equipment after installation.
- Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.
- Repaired or replaced faulty wiring, switches, relays, and other electrical components.
- Completed basic carpentry tasks and installed shelves, hooks, and closet rods to meet customer needs.
- Diagnosed mechanical problems using visual inspections and test instruments.
President
Cutting Edge Construction Services inc.
Coopersville, Michigan
01.2016 - 05.2019
- Negotiated contracts with vendors, suppliers and other partners.
- Developed long-range plans for business growth, resulting in increase in annual sales.
- Directed company-wide budgeting, financial planning, and analysis processes.
- Oversaw daily administrative tasks such as payroll processing, accounts payable and receivable management.
- Created a marketing plan to increase awareness of the organization's activities in the community.
- Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
- Led strategic planning and execution to enhance profitability and company growth.
- Managed personnel issues including recruitment, hiring, training, performance evaluation, and termination.
Project Manager
Buckeye Construction inc
Wayland, Michigan
01.2010 - 03.2016
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Built and established strong partnerships with teams, vendors and contractors.
- Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
- Generated and tracked change orders and other contractual modifications affecting budget and schedule.
- Prepared cost estimates for projects of varying sizes.
- Conducted periodic inspections of job sites for quality and progress.
Soldier 19k
United States Army
Fort Knox, Kentucky
03.2002 - 04.2004
- Led troops during live fire training scenarios using realistic terrain environments.
- Provided tactical and technical guidance to facilitate unit duties.
- Directed artillery crew members to position, maintain and fire guns.
- Collaborated with medical personnel to provide medical aid when needed during operations.
- Provided precision to carry out increasingly complex missions.
- Supervised the maintenance of vehicles and other military equipment according to standards.
- Leveraged guns, cannons and howitzers in ground combat operations.
- Participated in community service projects, representing the military organization positively.
- Maintained accurate, updated files on civilian and military personnel in battalion.
- Conducted routine vehicle maintenance checks to ensure operational reliability.
- Maintained and serviced personal and unit equipment ensuring readiness for deployment.
- Displayed leadership in accomplishing assignments and learning new skills.
- Engaged in weapons training, achieving proficiency in multiple firearms.
- Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.
Education
High School Diploma -
Hesperia High School
Hesperia, MI05-1998
Some College (No Degree) -
Nashville Auto Deisel College
Nashville, TNSkills
- Warranty processing
- Schedules coordination
- Status reports maintenance
- Invoice verification
- Invoice filing
- Estimating
- Work order processing
- Managing status reports
- Communicating with clients
- Automotive industry experience
- Appointment scheduling
- Schedule coordination
- Product and service sales
- Customer service
- Cost estimates
- Service upsells
- Sales transactions
- Technical drawing interpretation
- Blueprint interpretation
- Power tool operation
- Equipment installation
Timeline
Service Writer
Hillbilly Automotive
09.2020 - Current
Maintenance Technician
Legacy Property Management
05.2019 - 09.2020
President
Cutting Edge Construction Services inc.
01.2016 - 05.2019
Project Manager
Buckeye Construction inc
01.2010 - 03.2016
Soldier 19k
United States Army
03.2002 - 04.2004
High School Diploma -
Hesperia High School
Some College (No Degree) -
Nashville Auto Deisel College