Michael Francis
Dubuque,IA
Summary
Hardworking and motivated professional with several years of experience and success in multiple industries. Solid history balancing team performance, customer service targets, and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
9
9
years of professional experience
Work History
Market Grille
Hyvee
Dubuque, Ia
02.2026 - Current
- Managed grill station to ensure efficient food preparation and service.
- Collaborated with kitchen staff to coordinate meal timing and presentation.
- Followed recipes accurately while adhering to portion control guidelines.
- Monitored inventory levels of grill supplies and communicated needs to management.
- Assisted in unloading deliveries from vendors when necessary.
Manager
Five Guys
Dubuque, ia
08.2024 - 08.2026
- Supervised daily operations in a fast-paced restaurant environment.
- Trained and mentored staff on food preparation and customer service standards.
- Maintained cleanliness and organization of kitchen and dining areas.
- Coordinated staff schedules to optimize coverage during peak hours.
Bartender/Server
The Vault
Dubuque, IA
06.2023 - 06.2024
- Greeted customers and provided excellent customer service.
- Resolved customer complaints in a professional manner.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Trained new bartenders on drink preparation and upselling techniques.
- Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks.
Manager
Jersey Mikes
Dubuque, IA
04.2022 - 05.2023
- Maintained up-to-date records of employee attendance, payroll information.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with industry regulations and company policies.
- Provided leadership during times of organizational change or crisis situations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Supervisor
Boyd Gaming Corporation
Dubuque, IA
06.2021 - 04.2022
- Responsible for opening and closing fanduel at the beginning and end of shift
- Managed day to day operations and production of sportsbook
- Provided regular updates and communication to the general manager.
- Effectively led and oversaw the work of a 6-person team
- Contributed to the hiring process and trained a group of 4 individuals
- Demonstrated excellent people skills in both client and employee relationships
- Collected payments and managed accounts receivable
Bartender/Server
1st & Main
08.2017 - 04.2021
- Operated POS terminals to input orders, split bills, and calculate totals
- Circulated within assigned areas to assess and address customer needs, effectively prioritize tasks during peak hours.
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Education
Bachelor - Communications
Clarke University
Dubuque, IA05-2015
Skills
- Strong interpersonal communication skills
- Outstanding customer service
- Team training and development
- Ordering Procedures
- Schedule development
- Strategic Planning
- Project Management
- Staff Development
- Employee Motivation
Affiliations
- Clarke University basketball team 2011-2015
Timeline
Market Grille
Hyvee
02.2026 - Current
Manager
Five Guys
08.2024 - 08.2026
Bartender/Server
The Vault
06.2023 - 06.2024
Manager
Jersey Mikes
04.2022 - 05.2023
Supervisor
Boyd Gaming Corporation
06.2021 - 04.2022
Bartender/Server
1st & Main
08.2017 - 04.2021
Bachelor - Communications
Clarke University