Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Michael Franklin

Atlanta,GA

Summary

Dedicated Uber driver with a proven track record of providing safe, reliable, and customer-focused transportation services. Leveraging a background in IT support, adept at troubleshooting and problem-solving, ensuring a seamless ride experience for passengers. Strong sales experience complements technical skills, enabling effective communication, customer engagement, and a knack for exceeding sales targets. Committed to delivering exceptional service, blending technical expertise with sales acumen to drive business growth and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Driver

Uber
Atlanta, GA
01.2020 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Consistently provide safe and reliable transportation services, ensuring passenger comfort and satisfaction throughout each ride.
  • Maintain a clean and well-maintained vehicle, creating a welcoming and professional environment for passengers.
  • Demonstrate exceptional navigation skills and knowledge of local routes, ensuring efficient and timely pick-ups and drop-offs for a seamless ride experience.
  • Completing over 8,000+ rides, while maintaining a 4.95 rating

Digital Marketing Specialist/Sales Associate

SP Associates
Atlanta, Ga, GA
01.2018 - 12.2022
  • Conducted market research projects to identify potential customer segments and target markets.
  • Collaborated with third-party vendors on joint promotional activities.
  • Established long-term relationships with key contacts at client companies.
  • Created customized presentations for potential customers based on their requirements.
  • Performed cold calls to prospective customers to introduce company offerings.
  • Developed and implemented presentation materials for meetings, conferences, and other events.
  • Assisted in the design of multimedia elements such as audio and video files for presentations.
  • Gathered data on competitors' pricing, products, and promotional activities.
  • Resolved customer complaints promptly and efficiently.
  • Generated new business opportunities through cold calling campaigns.

IT Technician/Presentation Team Member

NCR
Atlanta, GA
03.2018 - 12.2018
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Provided technical support to users via telephone or remote access.
  • Created custom animations and transitions within PowerPoint slides.
  • Provided technical support during live presentations when needed.
  • Organized and delivered presentations to large groups of people in a professional manner.

Education

GED -

Center For Literacy
Philadelphia, PA
08-2017

Skills

  • Hardware Installation
  • Application Support
  • Technical Support
  • Customer Engagement
  • Cold-Calling
  • Up-Selling
  • Negotiation
  • Daily Logging
  • Vehicle Maintenance
  • Traffic Law Observation
  • Problem-Solving
  • Strategic Planning

Affiliations

  • Passionate about boxing and football, I harness the competitive spirit and team-building skills ingrained in these sports to excel in diverse professional environments. Drawing from my love for boxing, I embody discipline, focus, and resilience, traits that drive me to tackle challenges head-on with determination and perseverance.
  • Participation in improv classes has been instrumental in honing my skills as a salesman, equipping me with the agility and adaptability needed to thrive in dynamic sales environments. Through improv, I have developed a quick wit, enhanced communication abilities, and the confidence to think on my feet, allowing me to effortlessly navigate unforeseen challenges and adapt to various sales scenarios with ease.

Timeline

Driver

Uber
01.2020 - Current

IT Technician/Presentation Team Member

NCR
03.2018 - 12.2018

Digital Marketing Specialist/Sales Associate

SP Associates
01.2018 - 12.2022

GED -

Center For Literacy

Similar Profiles

CREATE PROFILE
Michael Franklin