William Cooper
Yulee, FL, 32097
Summary
Versatile and proactive technician with a strong background in hardware and software troubleshooting. Known for exceptional communication skills and the ability to resolve complex issues efficiently, contributing to improved service delivery.
Overview
20
20
years of professional experience
Work History
Driver
Uber Technologies Inc.
San Francisco, CA
02.2012 - Current
- Ensured passenger safety and comfort during all trips through attentive driving practices.
- Navigated efficiently using GPS and mapping technology to optimize routes and reduce wait times.
- Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
- Provided exceptional customer service by addressing passenger inquiries and resolving issues promptly.
PC Technician
Jax PC
Jacksonville, FL
08.2012 - 02.2019
- Provided technical support via phone, email, and in-person consultations.
- Configured and installed operating systems and essential software applications.
- Trained junior technicians on troubleshooting techniques and best practices.
- Implemented process improvements to enhance service delivery efficiency.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Configured systems according to prescribed software and hardware frameworks.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
PC Technician
Green Cove Springs Computer Guy
Green Cove Springs, FL
01.2008 - 08.2012
- Diagnosed and resolved hardware and software issues for diverse client systems.
- Provided technical support via phone, remote, email, and in-person consultations.
- Configured and installed operating systems and essential software applications.
- Maintained accurate records of repair services and customer interactions.
- Conducted thorough diagnostics on malfunctioning computers to identify root causes of issues.
Server Administrator/PHP Web Developer
Web Tech Hosting
Green Cove Springs, FL
02.2006 - 08.2012
- Administered configuration and maintenance of virtual servers utilizing VMware and Hyper-V technologies.
- Implemented server backup protocols to enhance data integrity and availability.
- Monitored system performance to identify issues and optimize resource usage effectively.
- Ensured data security through implementation of robust access controls and regular vulnerability assessments.
- Enhanced server performance by optimizing configurations and implementing regular updates.
- Increased efficiency by automating routine tasks using scripting tools and custom scripts.
- Evaluated new software releases for compatibility with existing infrastructure components, ensuring seamless upgrades without compromising stability or performance levels achieved previously.
- Monitored system performance and responded to alerts.
- Identified and immediately resolved issues with network devices.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
Education
High School Diploma -
The University of Texas At Austin
Austin, TXBachelor of Science - SOFTWARE DEVELOPMENT
WESTWOOD COLLEGE
ONLINESkills
- Performance optimization
- Software installation
- Network configuration
- Hardware installation
- Hardware repair
- Backup management
- Software updates
- Software configuration
- Hardware upgrades
- System diagnostics
- Data recovery
- Operating system expertise
Timeline
PC Technician
Jax PC
08.2012 - 02.2019
Driver
Uber Technologies Inc.
02.2012 - Current
PC Technician
Green Cove Springs Computer Guy
01.2008 - 08.2012
Server Administrator/PHP Web Developer
Web Tech Hosting
02.2006 - 08.2012
High School Diploma -
The University of Texas At Austin
Bachelor of Science - SOFTWARE DEVELOPMENT
WESTWOOD COLLEGE