Shawn Trulock
Yulee,FL
Summary
A reliable leader with a positive attitude and dedication to delivering quality in all operational activities. Displaying articulate communication skills and effectively partnering with management teams. A well-rounded yet effective leader trained to handle issues and remain level-headed. Offering over 27 years of technical expertise and overseeing employees of leaders for Safelite auto glass in retail and supply chain.
Overview
16
16
years of professional experience
Work History
Warehouse Manager
Safelite Auto Glass
01.2021 - Current
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Improved employee engagement scores from 33% to 100% in one year.
- Increased productivity through cross-training of both current employees and new hires.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Trained staff on material handling processes to reduce shipping times.
- Trained and certified DOT drivers
- Collaborated with all store managers in the district to improve inventory.
Operations Manager
Safelite Auto Glass
09.2019 - 01.2021
- Directed day-to-day operations and 7 store managers.
- Managed scheduling, training and inventory control.
- Improved NPS and KPI's by improving operating procedures and managing quality, customer service and logistics.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Oversaw financial management, budget management.
- Responded to information requests from superiors, providing specific documentation.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Controlled departmental facilities use and approved requests for repairs or improvements.
- Measured and reviewed performance via KPIs and metrics.
- Presented performance and productivity reports to supervisors.
- Created corrective actions based on adverse KPI trends.
Quality Manager
Safelite Auto Glass
07.2017 - 09.2019
- Train new technicians using SafeTech Academy for windshield replacement, repair and recalibration.
- Continuing education for existing technicians and store managers following SWOF.
- Identify and address quality issue with customers.
- Control cost of quality throughout Nashville district.
- Use Technician Assessment Database to conduct assessments on new and existing technicians, provide outcome to store managers.
- Coach technicians on PPE and safety concerns.
- Partner with store managers and district leaders for technical issues with warranties and casualty loss.
Store Manager
Safelite Auto Glass
09.2015 - 07.2017
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Recruited, hired, and managed all technicians and customer Service representatives.
- Maintained KPIs for the store, such as NPS, JC rate and quality.
- Coaching technicians for better quality and customer service results.
Technician
Safelite Auto Glass
05.2008 - 09.2015
- Installed and repaired auto glass.
- Provided excellent customer service.
- Adhered to SWOF and policies.
- Trained newly hired technicians.
Education
High School Diploma -
Hart County High School
Munfordville, KY05.1995
Gunsmithing -
Penn Foster Career School
Scranton, PA04.2012
Skills
- Multi-Unit Operations Management
- Planned Equipment Constraints
- Performance Reporting
- Inventory Management
- Workflow Optimization
- Customer Service
- Policies and Procedures Implementation
- Budget Development and Management
- Problem-Solving
- Goal Setting
- Staff Management
- Team Leadership
- Training of Management
- Recruitment and Hiring
- Administrative Management
- Performance Evaluation and Monitoring
Timeline
Warehouse Manager
Safelite Auto Glass
01.2021 - Current
Operations Manager
Safelite Auto Glass
09.2019 - 01.2021
Quality Manager
Safelite Auto Glass
07.2017 - 09.2019
Store Manager
Safelite Auto Glass
09.2015 - 07.2017
Technician
Safelite Auto Glass
05.2008 - 09.2015
High School Diploma -
Hart County High School
Gunsmithing -
Penn Foster Career School
Similar Profiles
Jessica ArvayoJessica Arvayo
Sales Representative at Safelite Auto GlassSales Representative at Safelite Auto Glass
Chad GustafsonChad Gustafson
Manager at Safelite Auto GlassManager at Safelite Auto Glass
William KressWilliam Kress
Appointment Scheduler at Safelite Auto GlassAppointment Scheduler at Safelite Auto Glass
Tyler WittTyler Witt
Master Technician at Safelite Auto GlassMaster Technician at Safelite Auto Glass
Krystin WilliamsonKrystin Williamson
Pipe Welder at Bae Systems Inc.Pipe Welder at Bae Systems Inc.