Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Frazier

Youngstown,OH

Summary

Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with Number-year history of successful industry performance.

Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

22
22
years of professional experience

Work History

Manager of Business Field Services

AT&T
East Pittsburgh, PA
02.2021 - Current
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Oversaw and improved deliveries through proactive coordination of daily operations.

Network Technician

AT&T
Erie , PA
07.2017 - 02.2021
  • Troubleshot hardware and software to determine and rectify network problems.
  • Performed necessary maintenance to support network availability.
  • Installed cabling, wireless routers and telephone systems for data communications networks.
  • Diagnosed and resolved hardware, software and network problems and replaced defective components.

Fiber Optic Splicer

AT&T
Kansas City, MO
05.2007 - 07.2017
  • Worked at heights of up to Number feet and frequently lifted up to Number pounds.
  • Spliced, bonded, ground and terminated cables.
  • Performed repairs on severed fiber cables to restore to complete functionality.
  • Built splice cases to enclose exposed transmission lines.

Customer Service Technician

AT&T
Lake Saint Louis, MO
09.2002 - 05.2007
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.

Network Center Technician

AT&T
Lake Saint Louis, MO
07.2000 - 09.2002
  • Troubleshot hardware and software to determine and rectify network problems.
  • Diagnosed and resolved hardware, software and network problems and replaced defective components.
  • Performed necessary maintenance to support network availability.
  • Installed cabling, wireless routers and telephone systems for data communications networks.

Education

ITT Technical Institute - Indianapolis
Indianapolis, IN
08.1997

Skills

  • Problem Anticipation and Resolution
  • Business Development
  • Financial Statement Review
  • Planning and Prioritization
  • Issue Resolution
  • Policy Implementation
  • Performance Monitoring and Evaluation
  • Client Relationship Management
  • Status Updates
  • Human Resources Oversight
  • Strategic Vision
  • Data Communications
  • Administrative Management
  • Project Management
  • Customer Service
  • Business Leadership
  • Ethernet Switching
  • Policy Management
  • Business Services Support
  • Vendor Procurement
  • Risk Assessment and Management
  • Customer Loyalty
  • Information Security
  • Documentation
  • Leadership
  • Logistics

Timeline

Manager of Business Field Services

AT&T
02.2021 - Current

Network Technician

AT&T
07.2017 - 02.2021

Fiber Optic Splicer

AT&T
05.2007 - 07.2017

Customer Service Technician

AT&T
09.2002 - 05.2007

Network Center Technician

AT&T
07.2000 - 09.2002

ITT Technical Institute - Indianapolis
Michael Frazier