Michael Frederick
Knoxville,US
Summary
Dynamic regulatory and compliance analyst with over a decade of diverse experience in customer service, healthcare, insurance, and operations management. Expertise in Microsoft Teams, Excel, and SharePoint, complemented by a proven track record of enhancing operational efficiency while maintaining rigorous compliance standards. Committed to fostering team collaboration and leveraging analytical skills to drive organizational success and innovation. Adept at navigating complex regulatory landscapes to ensure seamless operations and strategic growth.
Overview
1
1
Language
1
1
Certification
11
11
years of professional experience
Work History
Owner /Director of Operations
Kleen Up Service Solutions LLC
01.2020 - Current
- Manage cleaning operations for diverse properties, ensuring high cleanliness standards.
- Streamline payroll processing, achieving timely and accurate billing reports monthly.
- Enhance operational efficiency through meticulous organization and disinfection practices.
- Lead janitorial operations across diverse properties while implementing standardized cleaning protocols and managing client relationships to ensure consistent service quality.
- Managed daily operations to ensure timely and efficient service delivery.
- Trained and mentored staff on best practices in cleaning protocols and safety procedures.
- Developed and implemented quality control measures to maintain high service standards.
- Conducted regular inspections to assess cleanliness and compliance with company standards.
- Established strong client relationships through effective communication and service customization.
Lead Licensing Technician
Nationwide Mutual Insurance Company
11.2019 - 07.2022
- Ensured compliance with state standards for agent licensing, improving accuracy and maintaining data integrity..
- Processed licensing applications efficiently, ensuring compliance with regulatory requirements and company standards.
- Maintained detailed records in licensing management systems, enhancing data integrity and retrieval processes.
- Collaborated with team members to maintain accurate records and expedite licensing approvals.
- Evaluated license renewal applications thoroughly, verifying continued eligibility for licensure based on specific industry criteria.
- Provided exceptional customer service by addressing inquiries from applicants, employers, and other stakeholders promptly and professionally.
- Maintained comprehensive knowledge of industry-specific licensure requirements, providing expert guidance to applicants throughout the application process.
- Utilized strong attention-to-detail when reviewing applications for completeness and accuracy before submitting them for approval.
- Managed a high volume of applications, ensuring timely processing and adherence to state regulations.
Insurance Service Professional
Nationwide Mutual Insurance Company
02.2018 - 11.2019
- Handled inquiries on personal lines insurance policies, ensuring client satisfaction.
- Processed policy changes efficiently, enhancing operational workflow.
- Clarified billing impacts, improving client understanding and retention.
- Led occasional team meetings to foster collaboration and drive success.
- Assisted clients in understanding policy details, enhancing customer satisfaction through effective communication.
- Streamlined policy change procedures and managed complex insurance endorsements while delivering precise premium impact analysis for agents and members
Direct Support Professional
Tenco Industries
12.2015 - 02.2018
- Supported individuals in meeting daily health and hygiene goals to maintain consistent progress
- Administered medications with accuracy, following all guidelines and protocols.
- Documented client interactions with precision, emphasizing goal completion and task details.
- Coordinated comprehensive care plans across diverse needs, ensuring consistent achievement of health and behavioral objectives.
- Implemented behavior management techniques to foster positive interactions and reduce challenging behaviors effectively.
- Trained new staff on best practices in direct support, improving team efficiency and service delivery standards.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Education
High School Diploma -
Knoxville High School
Knoxville, Iowa01.2014
Skills
- Compliance
- Customer Service
- Microsoft Excel
- Microsoft Teams
- SharePoint
- Documentation
- Leadership
- Healthcare
- Insurance
- Policy Management
- Team Management
- Customer relations
- Small business operations
- Verbal and written communication
- Project management
- Operations management
- Business management
- Team oversight
- Staff management
- Staff hiring
- Business administration
- Contract management
Certification
Medication Management | Indian Hills Community College | Apr 2016, Independent Adult Abuse Certification | Certification Authority | Sep 2022, Independent Child Abuse Certification | Certification Authority | Sep 2022, Mandatory Reporter Certification | Certification Authority | Sep 2022
Languages
English
Personal Information
Date of Birth: 1994-11-14
Additional information
Nationwide Des Moines - Pride ARG Board, Member, 2018-09, 2019-12, Led communications efforts for the Des Moines Pride Board within Nationwide Insurance, fostering an inclusive and supportive workplace culture., Organized and facilitated monthly events, panel discussions, and volunteer initiatives to promote LGBTQ+ awareness and allyship., Collaborated with company leadership and employees to enhance diversity, equity, and inclusion (DEI) initiatives., Managed internal communications and outreach strategies to engage employees and strengthen community involvement.
Timeline
Owner /Director of Operations
Kleen Up Service Solutions LLC
01.2020 - Current
Lead Licensing Technician
Nationwide Mutual Insurance Company
11.2019 - 07.2022
Insurance Service Professional
Nationwide Mutual Insurance Company
02.2018 - 11.2019
Direct Support Professional
Tenco Industries
12.2015 - 02.2018
High School Diploma -
Knoxville High School