MICHAEL FREDRICKSON
Jacksonville
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
21
21
years of professional experience
1
1
Certificate
Work History
General Manager
MAIN EVENT ENTERTAINMENT
09.2016 - 12.2024
- Full profit-and-loss responsibility for a70,000 sq.ft
- Casual dining and bar operation generating approximately $9.0 million in annual revenues, with a staff of200+ front-end and back-of-the-store personnel including their hiring, training, work scheduling, supervision and performance evaluations
- Direct all aspects of daily operations from opening/closing routines, cash management, ordering and purchasing, to maintaining inventory control levels and sanitation, as well as facility maintenance and vendor relations
- Personally train managers and employees with an emphasis on how to deliver quality customer service, mastering menu selections and POS orientation
Senior Operations Manager
LATITUDE360 RESTAURANT
11.2012 - 01.2016
- Full profit-and-loss responsibility for a70,000 sq.ft
- Casual dining and bar operation generating approximately $8.0 million in annual revenues, with a staff of200+ front-end and back-of-the-store personnel including their hiring, training, work scheduling, supervision and performance evaluations
- Direct all aspects of daily operations from opening/closing routines, cash management, ordering and purchasing, to maintaining inventory control levels and sanitation, as well as facility maintenance and vendor relations
- Personally train managers and employees with an emphasis on how to deliver quality customer service, mastering menu selections and POS orientation
Assistant Manager
BUBBA BURGER GRILL
02.2011 - 11.2012
- Provided leadership, mentoring, supervision and work scheduling for approximately30 employees, monitoring their work to ensure highest level of customer service, and the handling/resolving of customer complaints
- Oversaw sanitation efforts and the management of ordering/purchasing functions and maintaining proper inventory levels
Shift Supervisor
TIMES GRILL
05.2010 - 02.2011
- Led and trained a staff of approximately20 employees of this4,000 sq.ft
- Casual dining business generating between $700,000 and $800,000 in annual sales revenues
- Served an American/Cajun cuisine with an emphasis on quality customer service; responded positively to customer complaints and sought to retain customer loyalty
General Manager
FIREHOUSE SUBS
12.2003 - 05.2010
- Directed the daily operations of a fast-paced food and drink environment with15 employees that was generating in excess of $550,000 in annual sales revenues
- Full profit-and-loss responsibility including payroll preparation, sales forecasting, employee training, ordering/purchasing, cash management plus advertising/marketing initiatives
Education
Associate of Arts - General Studies
FLORIDA STATE COLLEGE AT JACKSONVILLE
Jacksonville, FL01.2010
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Time management
- Training and coaching
- Inventory control
- Goal setting
- P&L management
- Labor cost controls
- Business development
Certification
- ServSafe Food Handler's Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
General Manager
MAIN EVENT ENTERTAINMENT
09.2016 - 12.2024
Senior Operations Manager
LATITUDE360 RESTAURANT
11.2012 - 01.2016
Assistant Manager
BUBBA BURGER GRILL
02.2011 - 11.2012
Shift Supervisor
TIMES GRILL
05.2010 - 02.2011
General Manager
FIREHOUSE SUBS
12.2003 - 05.2010
Associate of Arts - General Studies
FLORIDA STATE COLLEGE AT JACKSONVILLE
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