Michael Freedman
Chattanooga,TN
Summary
Sociable Server offering 10 years of experience delivering friendly, prompt service to customers. Skillful in making personalized recommendations and managing a multitude of duties. In-depth knowledge of POS systems, food safety, and sanitation regulations.
My day-to-day consists of working closely with a team to ensure restaurant operations run smoothly, such as restocking, maintaining clean workspaces, having an optimistic attitude and encouraging others, tending to guests' needs, and helping other servers, management, or team members.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Ruth's Chris Steakhouse
Server Coach
Chattanooga, TN
07.2019 - Current
- Assisted in training new employees, primarily servers.
- Provided attentive and personalized service to guests in a fast-paced environment, ensuring a memorable experience.
- Handled guest inquiries, complaints, and special requests with tact and professionalism, resolving issues promptly to maintain guest satisfaction and loyalty.
- Upheld sanitation and safety standards in compliance with health regulations, including proper food handling, storage, and hygiene practices.
Ruth's Chris Steakhouse
Banquet Captain
Chattanooga, TN
07.2019 - Current
As a Banquet Captain, I am responsible for:
- Delegating tasks to the front-of-house event staff.
- Helping set up large events in different areas of the building (eg. setting up large buffets, drink stations, tables, and chairs for events with 20 - 150+ guests).
- Accurately providing food counts to back-of-house staff to ensure the least amount of waste.
- Providing an excellent guest experience on a larger scale with a team of guest-driven individuals.
Education
Irmo High School
Columbia, SC01-2010
Skills
- Time Management - Coordinate with the staff to ensure seamless communication, minimize wait times, and ensure a smooth experience for guests
- Team Collaboration - Worked seamlessly with kitchen and bar staff, contributing to a positive team environment
- Adaptability - Thrived in a dynamic restaurant setting, handling diverse guest requests and unforeseen challenges
Volunteer Experience
Chattanooga Zoo - 06/23-Current
- Collaborated with zoo staff to ensure a positive and educational experience for guests.
- Assisted keepers with animal care in the petting zoo.
- Engaged with zoo guests and provided information about exhibits
Certification
- Tennessee Alcoholic Beverage Commission (TABC) Permit 8/19-8/24.
- ServSafe Alcohol Certificate 11/22-11/25.
References
References available upon request.
Timeline
Ruth's Chris Steakhouse
Server Coach
07.2019 - Current
Ruth's Chris Steakhouse
Banquet Captain
07.2019 - Current
Irmo High School