Michael Freiberg
Oak Creek
Summary
Experienced with managing customer inquiries and support tasks efficiently. Utilizes problem-solving skills to address and resolve issues promptly. Track record of maintaining effective communication and strong organizational abilities in support roles. Helps lead creative processes.
Overview
3
3
years of professional experience
Work History
Support Associate Manager
Goodwill Industries of Southeastern Wisconsin Inc.
09.2024 - Current
- Managed sales floor and production processes.
- Monitored employee and customer interactions to assess quality of service.
- Increased support quality with thorough troubleshooting and problem-solving techniques.
- Consistently met or exceeded performance metrics, showcasing dedication to providing exceptional support services.
- Forklifting
Sales Floor Associate
Goodwill Industries of Southeastern Wisconsin Inc.
03.2024 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
Cleaner
Innovative Health and Fitness
09.2022 - 10.2022
- Cleaned and sanitized bathrooms, equipment and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, floor scrubbing, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Education
Bachelor of Arts - Art And Design
Carroll University
Waukesha, WI05-2028
High School Diploma -
Oak Creek High School
Oak Creek, WI06-2024
Skills
- Critical thinking
- Time management
- Creativity
- Attention to detail
- Training and coaching
- Conflict resolution
- Customer service
- Documentation
Timeline
Support Associate Manager
Goodwill Industries of Southeastern Wisconsin Inc.
09.2024 - Current
Sales Floor Associate
Goodwill Industries of Southeastern Wisconsin Inc.
03.2024 - 09.2024
Cleaner
Innovative Health and Fitness
09.2022 - 10.2022
Bachelor of Arts - Art And Design
Carroll University
High School Diploma -
Oak Creek High School
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