Sam Randall
Golden Valley,MN
Summary
Recent Music Business graduate with experience in administrative support, account management, and client communication. My background includes supporting users in the tech startup space with database management and customer service, along with experience as a financial representative where I strengthened my consultative and organizational skills. I discovered my strengths lie in administrative support, problem-solving, and relationship building, and I am eager to apply these skills in a licensing and permissions environment to support royalty operations and ensure client satisfaction.
Overview
4
4
years of professional experience
2
2
Certification
Work History
Customer Support Associate and Community Manager
Resonant Cavity LLC
08.2023 - 08.2025
- Managed client relationships by resolving technical issues and ensuring customer satisfaction, acting
as the main point of contact between users and the development team - Created, maintained, and entered information into databases to track customer interactions and
technical issues - Tracked, analyzed, and reported recurring issues to improve service delivery and inform product
updates - Managed and replied to reviews across digital platforms, demonstrating excellent written
communication skills - Provided administrative support by managing charge disputes and creating counter-evidence
documentation - Built and maintained a growing knowledge base using Zendesk Guide in order to provide clients with
a self-service help tool.
Financial Representative
Northwestern Mutual
08.2025 - 09.2025
- Assisted clients in financial planning, account maintenance, and product selection (life insurance, annuities, and investments).
- Guided clients through paperwork and custodial processes to ensure accurate documentation and compliance.
- Conducted strategy sessions and client reviews, clarifying goals and recommending appropriate services.
- Developed strong knowledge of financial products, paperwork workflows, and client relationship management.
Private Lessons Instructor
Bach 2 Rock
06.2022 - 09.2023
- Delivered structured instruction while maintaining accurate student records and progress tracking.
- Coordinated schedules and maintained strong client relationships with parents and students.
Event Promoter
Cumulus Media
08.2021 - 09.2023
- Supported client engagement initiatives at promotional events and facilitated customer registration
processes - Coordinated event logistics and maintained positive relationships with event attendees and internal
teams
Education
Associate of Arts - Music Business
University of St. Thomas
St. Paul, Minnesota05.2024
Skills
- Administrative Support
- Cross-Functional Collaboration
- Written and Verbal Communication
- Microsoft Office Suite & Zendesk
- Independent Work
- Database Management
- Critical Thinking
- Problem-Solving & Adaptability
- Digital Platform Management
Certification
- Apple Ads Certified
- Google Ads Certified
Timeline
Financial Representative
Northwestern Mutual
08.2025 - 09.2025
Customer Support Associate and Community Manager
Resonant Cavity LLC
08.2023 - 08.2025
Private Lessons Instructor
Bach 2 Rock
06.2022 - 09.2023
Event Promoter
Cumulus Media
08.2021 - 09.2023
Associate of Arts - Music Business
University of St. Thomas
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