Michael Freund
Twin Lakes,WI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Midwest Regional Service Manager
Total Comfort Group
11.2022 - 07.2023
- Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans.
- Recognized and rewarded performance to motivate continued success.
- Attracted, retained and developed top talent to enhance team performance.
- Managed multi-unit operations to develop teams and optimize workflows for maximum business results.
- Interacted well with customers to build connections and nurture relationships.
- Monitored resource utilization, expenses and payroll to inform profitability management and decision-making.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Regional Service Manager
Metro/CMS Nextech
01.2022 - 11.2022
- Collaborated with regional sales teams to identify and meet customer needs.
- Implemented and enforced regional service quality assurance processes.
- Directed and managed a team of 50 service technicians in regional capacity and 2 dispatchers.
- Led regional service team meetings to facilitate communication and collaboration.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed labor and materials costs for each job.
Maintenance Worker
City Of McHenry
04.2014 - 12.2021
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Monitored and maintenance of streets, curbs and public sidewalks, street cleaning, snow and ice removal, and responsiveness to resident requests.
Sales Manager
Cooling Solutions
06.2000 - 03.2014
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Established and cultivated solid business relationships with new or existing customers.
Education
High School Diploma -
McHenry East Campus
McHenry05.1986
Skills
- Complex Problem-Solving
- Resource Utilization
- Operational Processes
- Staff Meetings
- Employee Performance Reviews
- Project Leadership
- Safety Control
- Strategic Decision-Making
Certification
OSHA 30 Certified.
Timeline
Midwest Regional Service Manager
Total Comfort Group
11.2022 - 07.2023
Regional Service Manager
Metro/CMS Nextech
01.2022 - 11.2022
Maintenance Worker
City Of McHenry
04.2014 - 12.2021
Sales Manager
Cooling Solutions
06.2000 - 03.2014
High School Diploma -
McHenry East Campus
OSHA 30 Certified.
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