Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Freund

Twin Lakes,WI

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Midwest Regional Service Manager

Total Comfort Group
11.2022 - 07.2023
  • Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans.
  • Recognized and rewarded performance to motivate continued success.
  • Attracted, retained and developed top talent to enhance team performance.
  • Managed multi-unit operations to develop teams and optimize workflows for maximum business results.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored resource utilization, expenses and payroll to inform profitability management and decision-making.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.

Regional Service Manager

Metro/CMS Nextech
01.2022 - 11.2022
  • Collaborated with regional sales teams to identify and meet customer needs.
  • Implemented and enforced regional service quality assurance processes.
  • Directed and managed a team of 50 service technicians in regional capacity and 2 dispatchers.
  • Led regional service team meetings to facilitate communication and collaboration.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Managed labor and materials costs for each job.

Maintenance Worker

City Of McHenry
04.2014 - 12.2021
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
  • Monitored and maintenance of streets, curbs and public sidewalks, street cleaning, snow and ice removal, and responsiveness to resident requests.

Sales Manager

Cooling Solutions
06.2000 - 03.2014
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Established and cultivated solid business relationships with new or existing customers.

Education

High School Diploma -

McHenry East Campus
McHenry
05.1986

Skills

  • Complex Problem-Solving
  • Resource Utilization
  • Operational Processes
  • Staff Meetings
  • Employee Performance Reviews
  • Project Leadership
  • Safety Control
  • Strategic Decision-Making

Certification

OSHA 30 Certified.

Timeline

Midwest Regional Service Manager

Total Comfort Group
11.2022 - 07.2023

Regional Service Manager

Metro/CMS Nextech
01.2022 - 11.2022

Maintenance Worker

City Of McHenry
04.2014 - 12.2021

Sales Manager

Cooling Solutions
06.2000 - 03.2014

High School Diploma -

McHenry East Campus

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Michael Freund