Michael Funk
Columbus,OH
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, I excel in developing strong customer relationships. Skilled in diagnostics and efficient workflow implementation, my reliability and punctuality ensure consistent service excellence.
Overview
3
3
years of professional experience
Work History
Store Team Member
Sheetz, Inc.
02.2024 - Current
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Developed strong relationships with regular customers which increased return visits.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
Retail Specialist
Duluth Trading Co.
06.2023 - 06.2024
- Built rapport with clientele through engaging conversations about their needs/preferences which ultimately led to increased sales.
- Developed strong product knowledge to provide accurate information and expert advice to customers.
- Managed inventory for optimal stock levels and efficient merchandise presentation.
- Improved customer satisfaction by providing personalized assistance and product recommendations.
Technician
JB Solutions
06.2021 - 05.2023
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Streamlined processes by implementing efficient workflows.
Education
Bachelor of Science - International Business
The Ohio State University
Columbus, OH05.2026
Skills
- Cleanliness and Hygiene
- Workplace Safety
- Store Maintenance
- Reliability and Punctuality
Timeline
Store Team Member
Sheetz, Inc.
02.2024 - Current
Retail Specialist
Duluth Trading Co.
06.2023 - 06.2024
Technician
JB Solutions
06.2021 - 05.2023
Bachelor of Science - International Business
The Ohio State University
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