Summary
Overview
Work History
Skills
References
Timeline
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Michael Funston

Hamilton,OH

Summary

Dedicated, customer-focused professional with a proven record in high-stakes environments, specializing in emergency management, conflict resolution, and enhancing customer satisfaction. Recognized for a calm and compassionate approach, strong team collaboration, and commitment to safety and service excellence. Adaptable and attentive, bringing a steady presence to any situation.

Overview

10
10
years of professional experience

Work History

Flight Attendant

United Airlines
Washington, DC
02.2024 - Current
  • Ensure passenger safety, comfort, and compliance with FAA regulations on domestic and international flights
  • Lead pre-flight safety briefings, deliver emergency instructions, and respond swiftly to in-flight medical situations
  • Provide exemplary customer service by assisting with seating, baggage, and meal needs, while professionally managing conflicts
  • Collaborate seamlessly with flight and ground crews for smooth operations and timely boarding
  • Maintain up-to-date knowledge of airline services through regular training in protocols and customer service techniques.

Wellness Instructor

Great Miami Valley YMCA
Hamilton, OH
08.2014 - 03.2020
  • Engaged with members professionally and warmly, greeting each by name and offering workout assistance tailored to individual fitness goals.
  • Actively circulated the Wellness Center to supervise, support, and provide constructive feedback on workout techniques.
  • Conducted ActivTrax appointments to educate new members on foundational exercise principles, promoting safe and effective fitness habits.
  • Identified and corrected unsafe exercise practices, providing safer alternatives to align with each members' wellness goals.
  • Ensured a clean and functional workout environment by monitoring equipment, reporting any maintenance needs, and enforcing YMCA policies and safety guidelines.

Skills

  • Customer Service Excellence
  • Emergency management
  • Conflict resolution
  • Team collaboration
  • Communication skills
  • Adaptability
  • Safety and compliance
  • Instructional skills
  • Problem solving
  • Empathy and compassion

References

Available upon request.

Timeline

Flight Attendant

United Airlines
02.2024 - Current

Wellness Instructor

Great Miami Valley YMCA
08.2014 - 03.2020

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Michael Funston