Michael Gager
Hillsboro,OR
Summary
Hospitality leader with over 10 years of experience in hotel management and team development. Proven track record of driving guest satisfaction, improving brand standard audit performance, and reducing operational costs. Experienced in leading high-performing teams, strengthening accountability, and bringing a strong sense of culture across Hilton and Marriott properties. Committed to operational excellence, financial performance, and delivering consistent, brand-aligned guest experiences.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
Springhill Suites By Marriott
2025.03 - Current
As General Manager of SpringHill Suites, I oversee daily operations with a focus on operational excellence and brand compliance. I lead department heads to improve service execution and accountability. We have increased guest survey scores and improved performance on brand standard audits.
- Led operational strategies to enhance guest satisfaction and streamline hotel services. All GSS scores increase YOY.
- Developed training programs for staff, improving service delivery and team performance.
- Oversaw budgeting and financial management, ensuring profitability across all departments.
- Improved Brand Standard Audit Score increase YOY.
General Manager
Hilton Garden Inn Hotel
2020.12 - 2025.02
As General Manager of Hilton Garden Inn Ogden, I oversaw all hotel operations to drive guest satisfaction and financial performance. I managed staff, partnered with department heads, ensured regulatory compliance, and implemented revenue strategies. I led a team focused on operational excellence and continuous improvement. Key accomplishments included:
- Identified market trends and opportunities to accelerate revenue growth.
- Implemented significant cost savings across operations while stay in the Hilton brand standard.
- Implemented strategies for team development to foster a culture of continuous improvement.
- Oversaw event management processes to ensure seamless execution.
Assistant General Manager
Embassy Suites by Hilton
2015.09 - 2020.12
As Assistant General Manager of Embassy Suites, I supported daily operations, supervised staff, assisted with budgeting, enforced policies, and worked with department leaders to maintain service standards and resolve guest issues.
- Guest Satisfaction
- Team Development
- Day-to-Day Operations and Daily Huddles
- Associate Satisfaction
Front Office Manager
Embassy Suites by Hilton
2014.09 - 2015.09
As Front Office Manager of Embassy Suites, I oversaw front desk operations, managed staff, handled guest concerns, coordinated with housekeeping, and ensured efficient check-in and check-out. I also trained team members and maintained service standards.
- Guest Satisfaction
- Leadership and Team Development
- Compliant Resolution
Front Office Manager
Larkspur Landing
2009.07 - 2014.09
As Front Office Manager of Larkspur Landing, I oversaw front desk operations, ensured efficient guest service, and built strong relationships with long-term extended-stay guests.
- Guest Satisfaction
- Training
- Compliant Resolution
Education
Some College - Business Management
Portland State University
Portland, OR06.2011
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Hotel experience
- Profit & Loss
- Payroll
- Accounts receivable
- Quality assurance
- Event planning
- Forecasting
- Recruiting
- Restaurant management
- Labor cost analysis
- Human resources
Certification
Food Handler Certification, 08.01.2024 - 08.01.2027
ServSafe Food Protection Manager, 09.21.2021 - 09.21.2026
OLCC Permit, 03.17.2025 - 03.17.2030
Timeline
General Manager
Springhill Suites By Marriott
2025.03 - Current
General Manager
Hilton Garden Inn Hotel
2020.12 - 2025.02
Assistant General Manager
Embassy Suites by Hilton
2015.09 - 2020.12
Front Office Manager
Embassy Suites by Hilton
2014.09 - 2015.09
Front Office Manager
Larkspur Landing
2009.07 - 2014.09
Some College - Business Management
Portland State University
Groups
Leadership of Northern Utah, 06.01.2023 - 06.01.2024, As a member of the Weber County Chamber, I have joined the Leadership of Northern Utah (LNU) association. I believe that giving back to our local community is crucial for hospitality leaders.
Awards
Personal Touch Award Winner, 05.01.2018, I won this award after making a heart to heart connection with a guest at the Embassy Suites in Oregon. This guest was recently diagnosed with ovarian cancer and she was receiving treatment at a local hospital. I made a meaningful connection with her and until she passed we kept in contact. I was invited to her celebration of life and was able to meet her extended family.