Michael Ganaway
Comanche,TX
Summary
Dedicated security professional recognized for superior customer service and efficient incident reporting. Proven ability to maintain a secure environment and respond effectively to emergencies, enhancing overall safety and satisfaction for guests and staff.
Overview
47
47
years of professional experience
1
1
Certification
Work History
Security Officer
Comanche County Medical Center
Comanche, TX
02.2020 - 03.2026
- Monitored facility access to ensure safety and security for patients and staff.
- Assisted in conducting investigations of incidents, compiling reports for management review.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Conducted routine patrols to identify and address potential security risks.
- Responded promptly to alarms, incidents, and emergencies, ensuring swift resolution.
- Collaborated with medical personnel to maintain a secure environment during patient care.
Owner / Manager
Ole Jax Drive In
Lovington, NM
03.1979 - 05.2018
- Developed and implemented operational strategies to enhance customer service and satisfaction.
- Managed daily operations, ensuring efficient workflow and adherence to quality standards.
- Trained and mentored staff, fostering a collaborative team environment.
- Oversaw inventory management, optimizing stock levels and reducing waste.
- Established vendor relationships to secure quality supplies at competitive prices.
- Analyzed customer feedback to identify areas for improvement in menu offerings.
- Maintained financial records, monitoring expenses to ensure profitability of the business.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Education
High School Diploma -
Lovington High School
Lovington, NMSkills
- Report writing
- Incident reporting
- Detail-oriented
- Superior customer service
- Emergency response
- Patrol operations
- Conflict de-escalation
- Conflict resolution techniques
- Threat assessment
- Threat management
- CCTV monitoring
- General security
Certification
- Level 3 Security Guard Certification
- Handcuff Certification
- Taser Certification
- Baton Certification
Timeline
Security Officer
Comanche County Medical Center
02.2020 - 03.2026
Owner / Manager
Ole Jax Drive In
03.1979 - 05.2018
High School Diploma -
Lovington High School