Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer
MICHAEL GARCIA

MICHAEL GARCIA

Kemp,TX

Summary

High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in automotive, sales and marketing, to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.

Overview

20
20
years of professional experience

Work History

Sales Agent

Spectrum
Allen, TX
10.2018 - 12.2023
  • Conducted market research to identify potential customers and their needs.
  • Generated leads through cold calling, online searches, and referrals from existing clients.
  • Developed relationships with customers by providing excellent customer service.
  • Negotiated contracts with customers to secure sales deals.
  • Maintained accurate records of all sales activities in the company's CRM system.
  • Participated in trade shows and other events to promote our products and services.

AUTOMOTIVE TECHNICIAN

FIRESTONE COMPLETE AUTO CARE
08.2010 - 10.2018
  • Produce between 40-60 hours weekly performing automotive diagnostic analysis, repair and maintenance on all submitted vehicles, including driveability, transmission, and HVAC
  • Maintains an excellent rate of customer satisfaction
  • Upsells additional products and services after accurately assessing need and thoroughly explaining the need to the customer
  • Certified State Vehicle Inspector
  • Hunter Alignment Certification
  • Advance Brake Certification
  • Steering / Suspension Certification
  • Refridgerant Handling Training

LOADER

RUDISILL TRANSPORTATION INC
GARLAND, Texas
01.2009 - 02.2009
  • Load and unload chemicals and bulk solids, such as coal, sand, and grain into or from tank cars, trucks, or ships using material moving equipment
  • May perform a variety of other tasks relating to shipment of products
  • May gauge or sample shipping tanks and test them for leaks.

Crane Operator

Extruders Division Of Atrium Companies, Inc
Wylie, Texas
05.2008 - 09.2008
  • Ran a remote operated crane to load bundles onto a truck.

CSR , Cook, Prep

Pizza Hut
Garland, Texas
10.2006 - 08.2007
  • My obligations at Pizza Hut included taking customer service, cash tending, food prep
  • And being a representative of my company

Meat Cleaner

Owens/Workforce Staffing Agency
Garland, Texas
10.2006 - 11.2006
  • Actual work was performed on the Kill Floor of the factory
  • This is where the stock was brought in for slaugther and my duties were to remove the meat from the bones for processing
  • Which also required a wash and sanitation process.

Order Puller/Packing/Shipping/Fabrication

Extruders/Nextemp
Wylie, Texas
06.2005 - 03.2006
  • Duties included pulling orders for mold numbers and type/ packed metal and wraped it ready for shipping/ loaded packeges into trucks/ cut metal off press lines w/ cutting torch.

Telesales

Vacation Tour and Travel
Denton, Texas
01.2004 - 02.2006
  • Selling weekend getaways in The Dells Wisconsin
  • Making payments over the phone and making hotel reservations.

04.2010
  • General car service and maintenance.

Education

GED -

Mesquite High School
Mesquite, TX
05-2005

Skills

  • Product Demonstrations
  • Strategy Development
  • Sales Follow-Up
  • Customer Assistance
  • Technical Support
  • Networking
  • Client Relations
  • Inspecting Vehicles
  • Vehicle Inspection
  • Alignments Experience
  • Ticket Writing
  • Customer Service
  • Parts Replacement
  • Estimating Work
  • Tire Mounting and Balancing
  • Preventive Maintenance
  • Supply Ordering
  • Work Planning and Prioritization
  • Brake Systems
  • Electrical Circuits Diagrams
  • Vendor Relations
  • Troubleshooting and Diagnostics
  • Purchasing Parts and Inventory
  • Remote Service

Timeline

Sales Agent

Spectrum
10.2018 - 12.2023

AUTOMOTIVE TECHNICIAN

FIRESTONE COMPLETE AUTO CARE
08.2010 - 10.2018

04.2010

LOADER

RUDISILL TRANSPORTATION INC
01.2009 - 02.2009

Crane Operator

Extruders Division Of Atrium Companies, Inc
05.2008 - 09.2008

CSR , Cook, Prep

Pizza Hut
10.2006 - 08.2007

Meat Cleaner

Owens/Workforce Staffing Agency
10.2006 - 11.2006

Order Puller/Packing/Shipping/Fabrication

Extruders/Nextemp
06.2005 - 03.2006

Telesales

Vacation Tour and Travel
01.2004 - 02.2006

GED -

Mesquite High School

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MICHAEL GARCIA