Michael Garcia
El Paso,TX
Summary
Proven Sales Manager with a track record of fostering strong client relationships and driving sales growth at F. A. Garcia & Associates, Inc. Skilled in problem-solving and relationship building, I excel in identifying new business opportunities and enhancing team performance. Achieved increased customer loyalty through strategic account management and exceptional customer service focus.
Personable and driven with natural ability to build relationships and motivate teams. Possesses deep understanding of consumer behavior and market trends, complemented by strong skills in negotiation and strategic planning. Committed to driving sales growth and achieving impactful business results.
Overview
19
19
years of professional experience
Work History
Sales Manager /Business Office Manager
F. A. Garcia & Associates, Inc.
10.2013 - Current
- Managed 20+ Small groups from quoting to renewals, along with day to day maintenance tasks.
- Served as the Company Lead for ACA and Medicare sales and education.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Provided coaching and mentoring to new sales agents.
- Managed payroll activities accurately, ensuring timely compensation and compliance with labor laws.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
Team Leader
Sitel
06.2007 - 12.2013
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Shift Manager
Mcdonlds
09.2005 - 06.2007
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
Education
Associate of Arts - General Studies
New Mexico State University
Las Cruces, NM12-2018
Skills
- Relationship building
- Deadline management
- Problem-solving
- Customer service focus
- Staff training and development
- Team supervision
- Product knowledge
- Sales expertise
- Sales presentations
- Interpersonal skills
- Tech-Savvy
- Compliance
Timeline
Sales Manager /Business Office Manager
F. A. Garcia & Associates, Inc.
10.2013 - Current
Team Leader
Sitel
06.2007 - 12.2013
Shift Manager
Mcdonlds
09.2005 - 06.2007
Associate of Arts - General Studies
New Mexico State University
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