Michael Garrido
Brandon,USA
Summary
Dynamic Kitchen/Service Manager with a proven track record at Walk-Ons Sports Bistreaux, excelling in culinary arts and guest services management. Enhanced food quality through standardized recipes, reduced waste, and optimized labor costs. Strong leadership and effective communication skills fostered a high-performing team, ensuring exceptional customer satisfaction and compliance with safety standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Kitchen/Service Manager
Walk-Ons Sports Bistreaux
Tampa, FL
03.2024 - Current
- Oversaw daily operations in high-volume kitchen, ensuring efficient workflows and timely food preparation.
- Developed standardized recipes and portion control measures to enhance food quality and reduce waste.
- Monitored inventory levels to optimize ingredient ordering, lowering food costs.
- Implemented safety protocols, ensuring compliance with health regulations for a clean work environment.
- Created weekly schedules for kitchen staff based on projected business volume to optimize labor costs.
- Managed full team of front-of-house staff, providing guidance for exceptional customer service.
- Collaborated with front-of-house staff to ensure smooth communication during service hours.
- Resolved customer complaints promptly to maintain high guest satisfaction levels.
Line & prep cook/ NRO Trainer
Walk-Ons Sports Bistreaux
Lutz, FL
10.2020 - 03.2024
- Trained on all kitchen stations, ensuring adherence to safety standards and quality presentation.
- Served as corporate certified trainer, onboarding and training new cooks across multiple locations.
- Acquired comprehensive understanding of culinary fundamentals through formal training by certified chefs.
- Developed strong leadership skills prior to transitioning into management role.
Server
Chuy's
Lutz, FL
09.2022 - 04.2023
- Greeted and served guests promptly, accommodating individual preferences for enhanced satisfaction.
- Established rapport with guests by sharing food knowledge to elevate dining experiences.
- Maintained cleanliness throughout restaurant while efficiently multitasking during peak hours.
Sales Consultant
Safetouch Security Systems
Tampa, FL
07.2020 - 10.2020
- Engage with company leads and visit customer locations to finalize sales.
Host/Busser
Chuy's
Wesley Chapel, FL
04.2019 - 01.2020
- Greeted customers upon arrival, assisting with seating arrangements and order preparation.
- Planned accommodations for large parties to ensure seamless service.
- Maintained cleanliness and organization of front restaurant area.
- Cleaned tables promptly after parties departed, ensuring a welcoming environment.
- Performed various janitorial duties to uphold hygiene standards throughout establishment.
Sales Representative
Vivint Smart Home
Tampa, FL
11.2018 - 03.2019
- Leveraged strong customer service skills to excel as door-to-door sales representative.
- Independently generated leads to drive sales of diverse security systems and equipment.
- Applied various sales techniques to enhance customer engagement and conversion rates.
Cook
Beef O' Brady's
Wesley Chapel, FL
06.2017 - 10.2018
- Enrolled in Culinary Arts program to gain foundational skills in food preparation.
- Attended daytime classes while holding a part-time position in restaurant environment.
- Served as efficient grill cook, fry cook, prep cook, and dishwasher throughout tenure.
Cook
Ukulele Brand's
Land O' Lakes, FL
03.2018 - 07.2018
- Gained culinary experience while working part-time at Beef O Brady's during full-time studies.
- Honed skills in sautéing and serving within a team-oriented environment.
Education
High school - General Studies with a focus in Culinary Arts
Land O' Lakes High School
Land O' Lakes, FL05.2018
Culinary Concepts -
The Art Institute of Tampa
Tampa, FL03.2018
Skills
- Guest services management
- Culinary arts expertise
- Kitchen management
- Food preparation skills
- Customer service excellence
- Host and hostess duties
- Food production techniques
- Toast POS proficiency
- Restaurant operations
- Busser responsibilities
- Banquet coordination
- Sales strategies
- Catering services
- Upselling techniques
- Customer care solutions
- Customer support services
- Serving expertise
- Food safety practices
- POS systems knowledge
- Time management skills
- Inventory management strategies
- Staff scheduling efficiency
- Recipe standardization methods
- Quality control processes
- Customer relationship management strategies
- Team leadership abilities
- Service optimization techniques
- Effective communication skills
- Performance evaluation methods
- Employee training programs
- Problem-solving capabilities
- Delegation skills
- Goal-setting strategies
- Customer service management expertise
- Culture development initiatives
- Coaching and mentorship
Certification
- ServSafe Manager Certification
- Food Handler Certification
Authorizations
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Accomplishments
- Was the very second 5-star certified chef in the entire company, earning a certificate and custom uniform from the home office
- Was the lead kitchen Manager on a day that set a regional record for sales
- Opened up multiple locations with the company, with my name signed in each one
Timeline
Kitchen/Service Manager
Walk-Ons Sports Bistreaux
03.2024 - Current
Server
Chuy's
09.2022 - 04.2023
Line & prep cook/ NRO Trainer
Walk-Ons Sports Bistreaux
10.2020 - 03.2024
Sales Consultant
Safetouch Security Systems
07.2020 - 10.2020
Host/Busser
Chuy's
04.2019 - 01.2020
Sales Representative
Vivint Smart Home
11.2018 - 03.2019
Cook
Ukulele Brand's
03.2018 - 07.2018
Cook
Beef O' Brady's
06.2017 - 10.2018
High school - General Studies with a focus in Culinary Arts
Land O' Lakes High School
Culinary Concepts -
The Art Institute of Tampa