MICHAEL GARY
Scranton,PA
Summary
Almost 20 years in management with increasing levels of responsibility. Motivated self starter. Aptitude for learning new skills. Diverse managerial skills relevant to a wide range of opportunities. Recognized for high ethical standards. Reputation as being dependable and accountable. Able to handle crisis situations in calm and capable manner.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Sears
12.2007 - 11.2008
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Sales Manager - Home Department
JCPenney
06.2005 - 12.2007
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff
Education
Master Liberal Arts - Liberal Arts
Lock Haven University of Pennsylvania
Lock Haven, PA05.1995
Skills
- Staff training and development
- Organizational effectiveness and leadership
- Planning and organizational skills
- Interpersonal, written and verbal communications skills
- Analytical thinking and problem solving
- Mentoring, coaching and counseling
- Customer Relationship Management
- Process development and performance enhancement
Timeline
Assistant Store Manager
Sears
12.2007 - 11.2008
Sales Manager - Home Department
JCPenney
06.2005 - 12.2007
Master Liberal Arts - Liberal Arts
Lock Haven University of Pennsylvania
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