- Electronics and Circuit Building
Michael Garza
North Pole,AK
Summary
Dynamic and results-oriented professional with a proven track record at Papa John's Pizza, excelling in customer service and inventory management. Demonstrated ability to train employees effectively, enhancing team performance and operational efficiency. Skilled in decision-making and cash handling, consistently achieving high customer satisfaction and workplace safety.
Energetic and reliable professional with strong background in team coordination and customer service. Possesses deep understanding of operational procedures and inventory management, coupled with excellent problem-solving and communication skills. Committed to driving successful team outcomes and enhancing overall efficiency.
Overview
2
2
years of professional experience
Work History
Shift Manager
Papa John's Pizza
10.2024 - 12.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Took weekly inventory, restocked supplies to ensure product was readily available for customers
- Responsible for closing the store to include the till and arming the security system
Landscape Worker
Lawn Works of Arkansas
05.2024 - 08.2024
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
- Enhanced curb appeal by maintaining and improving landscape features such as lawns, gardens, and walkways.
- Contributed to team efficiency by effectively communicating project updates and collaborating on task assignments.
- Ensured safety on job sites by following proper procedures for operating power tools and heavy equipment.
- Preserved client satisfaction with timely completion of tasks according to specifications outlined in contracts or work orders.
- Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
- Performed routine maintenance on equipment such as changing oil filters, sharpening blades, or replacing worn parts to ensure optimal performance during projects.
- Mowed lawns using self-propelled and riding mowers.
- Collected and removed debris at job sites.
- Performed weekly groundskeeping and building maintenance for multiple satisfied customers.
- Worked on military flight line which required special clearance and training.
Pizza Maker
Papa John's Pizza
10.2023 - 04.2024
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Monitored and maintained clean working areas and cooking surfaces.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
Crop Picker
North Pole Peonies
07.2022 - 08.2022
- Enhanced overall harvest quality by carefully selecting crops at their optimal ripeness.
- Maintained strong relationships with supervisors and coworkers, fostering a positive work atmosphere on the farm.
- Handled fragile crops delicately during picking process, minimizing bruising and damage to maximize product value at market.
- Worked efficiently under pressure, meeting strict deadlines during peak harvest seasons while maintaining high-quality output.
- Optimized daily productivity by adhering to designated schedules and completing assigned tasks promptly.
- Contributed to a safe work environment by following established safety protocols during picking activities.
- Improved team efficiency with effective communication and collaboration among fellow pickers.
- Reduced produce waste through careful handling and proper storage of picked crops.
Education
No Degree -
North Pole High School
North Pole, AK05-2025
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Punctual and reliable
- Work area inspection
- Safety procedures
- Inventory management
Interests
Timeline
Shift Manager
Papa John's Pizza
10.2024 - 12.2024
Landscape Worker
Lawn Works of Arkansas
05.2024 - 08.2024
Pizza Maker
Papa John's Pizza
10.2023 - 04.2024
Crop Picker
North Pole Peonies
07.2022 - 08.2022
No Degree -
North Pole High School
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