Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michael Giardello

Naples,FL

Summary

Dynamic sales leader with a proven track record at Verizon, excelling in team leadership and customer service. Achieved significant revenue growth through strategic upselling and performance coaching. Skilled in decision-making and time management, consistently surpassing KPIs and fostering long-term customer relationships.

Amateur boxer with a few televised matches/wins that is aspiring to turn pro within the next few years.

Overview

7
7
years of professional experience

Work History

Manager

Verizon
Naples
06.2025 - Current

Led daily store operations, consistently achieving and exceeding all KPI targets

Drove business growth through team leadership, sales strategy, and performance coaching

Managed and developed sales staff to improve conversion rates and customer satisfaction

Increased revenue through upselling, cross-selling, and operational efficiency improvements

Roofer

Cathedral Roofing Llc
10.2022 - Current

Generated new business by prospecting and closing door-to-door sales opportunities

Secured contracts ranging from $50K to $500K, demonstrating high-level closing ability

Built trust with homeowners and guided them through the sales and contract process

Developed strong resilience, communication, and objection-handling skills

Sales Associate Manager

Verizon
06.2020 - 05.2025

Consistently exceeded monthly sales quotas in a high-volume retail environment

Delivered personalized, consultative sales solutions to meet customer needs

Maintained strong product knowledge across mobile, wireless, and service plans

Built long-term customer relationships, driving repeat business and referrals

Ranked among top performers for revenue generation and KPI achievement

Customer Service Representative

Mattress Firm
03.2019 - 05.2020

Contributed to generating $200K+ in monthly store profit through strong sales performance

Assisted customers in selecting products based on needs and budget

Supported inventory management, merchandising, and store operations

Helped maintain a high-conversion sales environment through customer engagement

Education

Associate of Science -

Florida SouthWestern State College
Naples, FL

Psychology

Florida Gulf Coast University
Fort Myers, FL

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Manager

Verizon
06.2025 - Current

Roofer

Cathedral Roofing Llc
10.2022 - Current

Sales Associate Manager

Verizon
06.2020 - 05.2025

Customer Service Representative

Mattress Firm
03.2019 - 05.2020

Associate of Science -

Florida SouthWestern State College

Psychology

Florida Gulf Coast University
Michael Giardello