Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Gibbs

Jackson,Missouri

Summary

Driven pre-medical student with a strong desire to serve others and contribute to healthcare. Dynamic leader and technical problem-solver with proven expertise in client communication and conflict resolution. Excelled at Best Buy, Geek Squad by enhancing client satisfaction and streamlining technical support processes. Demonstrated exceptional team coordination and leadership in student organizations, significantly improving operational efficiency without compromising organizational values. Skilled in CPR, lifesaving techniques, and first aid. Underscoring a commitment to safety, emergency preparedness, and driven as a pre-medical student with a strong desire to contribute to healthcare.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Consulting Agent (Seasonal)

Best Buy, Geek Squad
10.2023 - 03.2024
  • Diagnosed technical issues for clients, providing efficient solutions and directing complex problems to specialized technicians.
  • Set up computers, phones, and gaming consoles while providing one-on-one tutoring for clients on device usage.
  • Handled product returns, assessed condition of items, and coordinated fair pricing for open-box sales.
  • Managed the shipping process for client repairs, ensuring proper documentation and client satisfaction.

Lifeguard Manager

Cape Splash, Cape Municipal Pool
07.2021 - 10.2023
  • Led staff meetings to discuss updates on policies, best practices, and ongoing training opportunities for lifeguards.
  • Adapted lifeguard and slide attendant rotations to address staff shortages while prioritizing patron safety and ensuring appropriate breaks for staff.
  • Made critical decisions such as closing park sections due to water clarity or inclement weather.
  • Closed registers, handled bank deposits, and supervised daily cleaning operations.

Education

Bachelor of Science - Biomedical Sciences

Southeast Missouri State University
Cape Girardeau, MO
12-2024

Skills

  • Technical support
  • Client communication
  • Conflict resolution
  • Sharp critical thinker
  • Strategic Planning
  • CPR and AED
  • Team Coordination and Leadership
  • Proficient in Microsoft OS
  • Workplace Confidentiality

Certification

  • Basic Life Support (BLS) Certification - American Heart Association.
  • Lifeguarding Certification - American Red Cross.

Timeline

Consulting Agent (Seasonal)

Best Buy, Geek Squad
10.2023 - 03.2024

Lifeguard Manager

Cape Splash, Cape Municipal Pool
07.2021 - 10.2023

Bachelor of Science - Biomedical Sciences

Southeast Missouri State University

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Michael Gibbs