Michael Gibbs
Metairie,LA
Summary
Personable and empathetic individual with passion for community service and strong interpersonal skills. Knowledge of community resources and support services, coupled with effective communication and problem-solving abilities. Dedicated to making positive impact by providing essential support to those in need.
Overview
3
3
years of professional experience
Work History
Delivery Driver
Yummy Yummy Chinese Food
01.2024 - 12.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
Food Runner
Mid Yaught Club
01.2023 - 12.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Managed food presentation before delivery, ensuring all dishes met quality standards.
Outreach Worker/Vocational Rehabilitation Counselor
Georgia Center For The Deaf And Hard of Hearing
01.2022 - 12.2023
- Connected individuals to appropriate resources through comprehensive assessments, referrals, and followups.
- Developed strong relationships with local organizations to establish a network of support services for clients in need.
- Supported homeless individuals transitioning into housing by connecting them with necessary supplies, furniture donations, and move-in assistance resources.
- Advocated on behalf of clients experiencing discrimination or other obstacles preventing them from accessing vital services within the community.
- Established rapport with community members by actively participating in local events and demonstrating genuine care for their wellbeing.
- Advocated for client needs and funding for at-risk groups.
- Maintained accurate client records by diligently documenting all interactions, interventions, and outcomes in the case management system.
- Assisted families with financial and housing resources.
- Spoke with senior citizen groups to expand community engagement and program outreach.
- Advocated for reasonable accommodations, supporting clients in overcoming workplace barriers.
- Administered preliminary and comprehensive vocational assessments.
- Managed caseloads efficiently while adhering to ethical guidelines and maintaining high-quality service standards.
- Enhanced client self-sufficiency by developing personalized vocational rehabilitation plans.
- Led vocational assessments for clients with physical, emotional, intellectual and behavioral disabilities.
- Customized vocational exploration activities to identify self-determined rehabilitation needs and goals.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
Education
Associate of Arts - American Sign Language
Delgado Community College
New Orleans, LA05-2023
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Problem-solving
Languages
English
American Sign Language
Full Professional
Timeline
Delivery Driver
Yummy Yummy Chinese Food
01.2024 - 12.2024
Food Runner
Mid Yaught Club
01.2023 - 12.2023
Outreach Worker/Vocational Rehabilitation Counselor
Georgia Center For The Deaf And Hard of Hearing
01.2022 - 12.2023
Associate of Arts - American Sign Language
Delgado Community College
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