Michael Giles
San Diego,CA
Summary
Dependable corporate professional and bartender seeking part-time employment in the bartending industry with a lifelong passion for customer service and mixology. Known for thriving in fast-paced environments across all shifts, with a strong knowledge of the energy and adaptability that service roles require. Recently earned a Bartending Certificate at a well-known local school, underscoring a serious commitment to excelling in this chapter. Eager to bring professionalism, enthusiasm to my new team.
Overview
14
14
years of professional experience
Work History
Operations Manager
Law Firm - SM Holdings
01.2023 - Current
- Supervised operations staff and keep employees compliant with company policies and procedures.
- Empower employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Assistant Manager
Home Depot
06.2016 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Operations Specialist
Home Depot
01.2011 - 06.2016
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
Education
Bartending Certificate -
Gaslamp Bartending School
San Diego, CA04-2025
MBA - Data Analytics
Arizona State University
Tempe, AZ12-2022
Associate of Arts - Business
Eastern Michigan University
Ypsilanti, MI04-2013
Skills
- Cocktails & Preparation
- Toast POS
- Team Player Attitude
- Communication & Multi-Tasking
- Engaging Personality
- Excellent Customer Service
Timeline
Operations Manager
Law Firm - SM Holdings
01.2023 - Current
Assistant Manager
Home Depot
06.2016 - 01.2023
Operations Specialist
Home Depot
01.2011 - 06.2016
Bartending Certificate -
Gaslamp Bartending School
MBA - Data Analytics
Arizona State University
Associate of Arts - Business
Eastern Michigan University
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