Michael Giles
Richmond,VA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
16
16
years of professional experience
Work History
Area Operations Leader
DuPont
05.2023 - 06.2025
- Streamlined operational processes to enhance productivity and reduce downtime across multiple facilities.
- Led cross-functional teams to implement safety protocols, ensuring compliance with industry standards.
- Developed training programs for staff, improving workforce efficiency and knowledge retention.
- Analyzed performance metrics to identify improvement opportunities, driving operational excellence initiatives.
- Mentored junior managers in best practices for team leadership and process optimization strategies.
- Established key performance indicators (KPIs) to measure success of operational improvements across regions.
- Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
- Established effective communication channels between departments, improving collaboration and information sharing across the organization.
- Coordinated cross-functional teams to achieve alignment on goals, objectives, and overall business strategy.
- Ensured compliance with safety regulations, leading to a decrease in workplace accidents and injuries.
- Continuously enhanced skillset as an Area Operations Manager through professional development courses, industry seminars, and networking events.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Assisted in recruiting, hiring and training of team members.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Handled problematic employees to assist lower-level employees and maintain excellent customer service.
Technical Advisor
DuPont
10.2022 - 05.2023
- Provided technical support to internal team by using my vast knowledge and experience related to the process.
- Analyzed customer feedback to identify areas for product improvement and enhanced user experience.
- Implemented process improvements that increased efficiency in service delivery across departments.
- Mentored junior team members, fostering professional development opportunities aimed at enhancing skill sets and knowledge base.
- Collaborated with cross-functional teams to troubleshoot technical issues and streamline operations.
- Championed process safety activities and acted as a resource for process safety concerns.
- Ensured the training and qualifications of plant personnel is current and accurate.
First Line Supervisor
DuPont
12.2016 - 10.2022
- Supervised daily operations, ensuring compliance with safety protocols and regulatory standards in a High Hazard Performance area
- Coordinated team efforts to optimize production schedules and resource allocation.
- Mentored junior staff, fostering skill development and enhancing team performance.
- Implemented process improvements, reducing downtime and increasing operational efficiency.
- Conducted performance evaluations, providing constructive feedback to enhance employee productivity.
- Analyzed workflow challenges, developing strategies for continuous improvement initiatives.
- Led cross-functional projects, aligning departmental goals with organizational objectives.
- Monitored key performance indicators, driving accountability for team results and outcomes.
- Championed adherence to organizational policies and procedures across all aspects of the operation.
- Achieved production targets on regular basis by carefully managing processes.
- Ensured smooth operations by managing daily tasks, resolving conflicts, and maintaining open communication with staff.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Implemented policies and standard operating procedures for continuous improvement.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Troubleshot equipment to reduce service calls and downtime.
- Cultivated professional working relationships with peers and supervisors.
DSC Operator
DuPont
10.2009 - 12.2016
- Operated and monitored production equipment to ensure efficiency and quality standards.
- Conducted routine maintenance on machinery to minimize downtime and enhance performance.
- Collaborated with team members to streamline workflows and improve overall productivity.
- Trained new operators on safety protocols and operational procedures for equipment use.
- Led safety audits to ensure compliance with regulatory standards and company policies.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Worked outside in all weather conditions.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Handled adjustments or modifications to the process as needed based on product specifications or changes in operational parameters.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
Education
Certification of Electronics Technology - Electronics Technology
Commonwealth College
Richmond, VASkills
- Performance analysis
- Excellent interpersonal skills
- Operational efficiency
- Standard operating procedures
- Staff supervision
- Environmental compliance
- Key performance indicators
- Safety protocol
- Teamwork and collaboration
- Problem-solving
- Expense tracking
- Compliance management
- Team leadership
- Staff training/development
Accomplishments
- Supervised team of 8 direct team members and 70+ indirect team members.
- Collaborated with team of 10 in the development of the Tyvek Training and Advancement Team (TTAT).
- Served 3 year term as Area Union Director during which time I assisted with the implementation of a new CBA.
- GMP certified
- Achieved procedural compliance by completing 1st and 2nd party audits with accuracy and efficiency.
Timeline
Area Operations Leader
DuPont
05.2023 - 06.2025
Technical Advisor
DuPont
10.2022 - 05.2023
First Line Supervisor
DuPont
12.2016 - 10.2022
DSC Operator
DuPont
10.2009 - 12.2016
Certification of Electronics Technology - Electronics Technology
Commonwealth College