Summary
Overview
Work History
Education
Skills
Timeline
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Michael Gill

east bend,NC

Summary

Dynamic and results-driven professional with extensive experience at Harris Teeter Grocery, excelling in enhancing store performance and customer satisfaction. Proven ability in problem-solving and multitasking, effectively mentoring staff and implementing loss prevention strategies. Recognized for developing loyal customer relationships and optimizing operational efficiency through strategic merchandise displays.

Overview

24
24
years of professional experience

Work History

Assistant Store Manager

Food Lion Grocery
12.2005 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.

Lead Stocker

Harris Teeter Grocery
06.2001 - 12.2005
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.

Education

Surry Community College
Dobson, NC

Skills

  • Warehouse safety
  • Workplace cleanliness
  • Motivational skills
  • Pallet jack operation
  • Problem-solving
  • Time management
  • Dependable and reliable
  • Attention to detail
  • Multitasking

Timeline

Assistant Store Manager

Food Lion Grocery
12.2005 - Current

Lead Stocker

Harris Teeter Grocery
06.2001 - 12.2005

Surry Community College

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Michael Gill