Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Michael Gillis

Orlando,FL

Summary

Action-oriented Account Executive with excellent customer oversight, issue resolution and relationship-building skills. Highly productive at maximizing repeat business opportunities. Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service. Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support. Experienced Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manages sales tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs. Territory Sales Representative driven to create new customers within short amount of time. Motivated to generate and increase sales while delivering top-notch customer care. Talented Sales Assistant bringing enthusiasm and eagerness to learn new skills with retail sales. Focused on maximizing business success by capitalizing on sales and service opportunities. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.

Overview

16
16
years of professional experience

Work History

Special Events Account Executive

Nova Packing Solutions
Orlando, FL
09.2021 - Current
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Prospected new clientele through networking, cold calling, canvassing and referrals.
  • Drove new business development through qualifying leads, building relationships and executing strategic sales.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Managed sales cycle from first contact to established customer sale and maintained solid customer base.
  • Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
  • Contacted customers as issues arose to provide prompt resolutions.
  • Identified customer needs and achieved service levels that met and exceeded expectations.
  • Presented product concepts and offerings to clients based on established specifications and preferences.

Office Manager

Carlsteds Floral Wholesale
Orlando, FL
10.2019 - 08.2022
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Compared vendor prices and negotiated for optimal savings.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Oversaw quality control and productivity rates to increase revenue and production times.
  • Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.

Lead Server and Head Bartender

Pirates Dinner Adventure
Orlando, FL
02.2009 - 07.2021
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Cultivated warm relationships with regular customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Managed food resources, memorized orders and coordinated customer service.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic [Type] restaurant while maintaining calm, professional demeanor.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.

Education

High School Diploma -

Apopka High School
Apopka, FL
06.1985

Skills

  • Price Identification
  • Credits and Refunds
  • Customer Transactions
  • Sweeping and Mopping
  • Cash Register Operation
  • Shipment Procedures
  • Wrapping and Boxing
  • Payment Collection
  • Billing and Payment Processing
  • Waiting Tables
  • Customer Assistance
  • Coin and Currency Counting
  • Food Rotation
  • Suggestive Selling
  • POS Inventory System Operation
  • Stockroom Management
  • Operating Telephones
  • Food and Beverage Experience
  • Staff Assignments
  • Food and Beverage Management
  • Scheduling and Coordinating
  • Managing Terminations
  • Staff Management
  • Customer Relationships
  • Customer Presentations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Many people today believe that cynicism requires courage. Actually, cynicism is the height of cowardice. It is innocence and open-heartedness that requires the true courage—however often we are hurt as a result of it.
Erica Jong

Timeline

Special Events Account Executive

Nova Packing Solutions
09.2021 - Current

Office Manager

Carlsteds Floral Wholesale
10.2019 - 08.2022

Lead Server and Head Bartender

Pirates Dinner Adventure
02.2009 - 07.2021

High School Diploma -

Apopka High School
Michael Gillis