Michael Glace
San Leandro,CA
Summary
Dynamic professional with a strong background in customer service and operations management, honed at Los Compadres Mexican Food Products. Proven ability to lead teams, enhance customer satisfaction, and efficiently manage tasks. Skilled in time management and decision-making, consistently ensuring timely service and accurate order fulfillment.
Overview
25
25
years of professional experience
Work History
ASST.Mgr/Server
Los Compadres Mexican Food Products
Hayward, CA
10.2022 - Current
Greeted customers and seated them.
Effectively upsold menu items
Took orders accurately, delivered them to the kitchen and delivered the finished plates in a timely manner
Customer check back in a timely manner for accuracy.
Took phone orders and to go orders and packed them efficiently, took cash, ran credit vouchers and made change
Accurately totaled guest checks
Material Handler/Forklift Driver
Tesla
Fremont, CA
10.2020 - 10.2023
Delivered auto parts to the correct assembly line in a timely manner so as not to cause a line down situation by forklift
Food Server
Emil Villa's Hickory Pit
Hayward, CA
03.2000 - 03.2020
All duties involved with waiting tables
Education
Hotel/Motel Mgmt
Marina High School
San Leandro, CA06.1977
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Task delegation
- Operations management
- Cross-functional teamwork
- Shift scheduling
- Performance evaluations
Timeline
ASST.Mgr/Server
Los Compadres Mexican Food Products
10.2022 - Current
Material Handler/Forklift Driver
Tesla
10.2020 - 10.2023
Food Server
Emil Villa's Hickory Pit
03.2000 - 03.2020
Hotel/Motel Mgmt
Marina High School