Michael Gleason
Indianapolis,IN
Summary
Talented Dispatcher with skills in coordinating assignments and supporting field personnel. Consistently meets objectives and flexes easily with last minute changes. Clear communicator with great recordkeeping abilities. Seventeen years of experience as an International Dispatcher expertly dealing with team members and and brokers to ensure the timely movement of Military Household goods to and from port locations.
Overview
47
47
years of professional experience
Work History
INTERNATIONAL DISPATCHER
Crystal Forwarding, Incorporated
02.2022 - 11.2023
- Our mission was to move Household goods for US Military Department of Defense Civilian personnel to and from overseas locations.
- As dispatcher my duties included moving shipments from local moving agents to domestic ports for shipment by steamship to foreign ports for eventual delivery to local agents for delivery to residence. On inbound shipments I would coordinate pick up from to port and delivery to local agents.
- To accomplish this I would solicit rates from a list of Freight Brokers and award the freight to the most qualified broker.
- I was also responsible to track the progress of the movement of the shipments and report the status as well as any delays to the Military as well as the property owner. The objective was to accomplish this by the Required Delivery Date that is set by the military.
- It was also my responsibility to receive and record Vessel Manifests and keep track of movement ans any delays and report the reasons for any delay.
- Upon arrival of shipments at port I would work with port agents to get shipments offloaded from the vessels and cleared by Customs and get them ready to move from port.
- This position was remote position and it ended when the company experienced a reduction in business and I was laid off.
INTERNATIONAL DISPATCHER
Red Ball Forwarders
06.2006 - 01.2022
- This position entailed moving Household goods to and from overseas for US Military members as well as Department of Defense Civilians.
- As dispatcher my primary duties included coordinating movement to the port once a shipment was packed and ready to go and movement from the port to the local moving agent on inbound shipments as well as.receiving vessel manifests and recording the information in our system and tracking the progress.
- Each shipment has a Required Delivery Date to the residence of the property owner and I was responsible to do everything possible to meet that date and report any delays to the military and the property owner.
- Red Ball Forwarders went out of business therefore ending my employment.
RESTAURANT GENERAL MANAGER
LePeep Restaurants
08.1999 - 06.2006
- Implemented production, quality standards in line with restaurant vision and reputation.
- Elevated guest experience and satisfaction through proactive engagement and the by monitoring and evaluation areas of food production,service and facility maintenance.
- Established and enforced health code-compliant sanitation standards.
- Carefully interviewed, selected, trained, and supervised staff.
- Accomplished company goals by accepting ownership for targets and exploring opportunities for improvement.
- Kept day-to-day operations in line with budget using shift management strategies and optimal food and labor controls.
- Developed strong vendor rapport and negotiated favorable priced on quality food products.
- Protected restaurant profits with good security protocols, supply management strategies and team scheduling expertise.
KITCHEN MANAGER
Old Country Buffet
10.1996 - 08.1999
- Responsible for the overall Kitchen operation of a busy Buffet Restaurant which included adherence to recipes, ordering and storage of all supplies. Responsible for all personnel action to include hiring, training and discipline.
- Ensured that the highest level of sanitation was maintained.
FOOD SERVICE SERGEANT
United States Army
06.1976 - 06.1996
- Began career as a Food Service Specialist. Duties including preparing and serving nutritious meals in a sanitary environment.
- As I progressed in rank became responsible for ensuring that all Army policies and recipes were followed and managed Dining Facility personnel to include both military and Civilian.
- Responsible for the accountability and maintenance of millions of dollars kitchen equipment as well as vehicles and field food service equipment.
- Ended my career as a Dining Facility Manager in the rank of Sergeant First Class.
- This entailed being responsible for the overall operation of both the Dining Facility on the main post as well as field food service operations which fee meals to soldiers at many remote sites under tactical situations.
- All this was accomplished while adhering to all Army regulations and maintaining personal and physical standards.
Education
Ivy Tech Community College
Indianapolis, INAssociate of Arts - General Studies
Central Texas College
Killeen, TXGeneral Studies
University of Maryland - College Park
College Park, MDSkills
- Food Service management
- Dispatch coordination
- Driver communication
- Communication management
- Delivery support
Timeline
INTERNATIONAL DISPATCHER
Crystal Forwarding, Incorporated
02.2022 - 11.2023
INTERNATIONAL DISPATCHER
Red Ball Forwarders
06.2006 - 01.2022
RESTAURANT GENERAL MANAGER
LePeep Restaurants
08.1999 - 06.2006
KITCHEN MANAGER
Old Country Buffet
10.1996 - 08.1999
FOOD SERVICE SERGEANT
United States Army
06.1976 - 06.1996
Ivy Tech Community College
Associate of Arts - General Studies
Central Texas College
General Studies
University of Maryland - College Park
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