MICHAEL GLENN
Aloha,Oregon
Summary
Innovative problem solver with the ability to see issues from many different views
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
22
22
years of professional experience
Work History
Field Service Technician
Pitney Bowes
09.2023 - 05.2025
- Dispatched to sites that had our mailing equipment (High capacity stamp machines and mail folder/inserters.
- Completed many Canon large format printer repair courses.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $$5,000.
POS System Installer and Trainer
Granbury Restaurant Solutions
10.2014 - 09.2023
- Traveled the country installing a Browser based POS that runs on Linux server and terminals.
- Hardware and peripherals included IP and com port printers, thin clients, ELO touch screens, fingerprint readers and magnetic strip readers for Credit Cards
- While not on the road I Provided telephone professional services for extra services that the clients needed. Including but not limited to, credit card merchant switch, ISP changeover (Port forwarding and general connectivity), adding terminals, etc.
- Professional services
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
Project Coordinator
ATOS
10.2013 - 11.2014
- Hired to run Nike’s Windows XP to Windows 7 upgrade. Within a couple of months they liked my performance and had me running/coordinating several projects at the same time.
- Retail PC refresh – coordinated shipping technicians and store schedule to upgrade the stores back office PC’s
- Office Services PC Refresh - scheduled technicians to deploy 30 new PC’s on Nike’s Mail Room.
- Travel Dept. PC Refresh – This was an after hours PC refresh of 38 PC’s
POS System Installer and Trainer
Granbury Restaurant Solutions (Formerly Firefly Tech)
12.2011 - 10.2013
- Sales had picked back up and they needed a desktop support technician that could hit the ground running
- Provided telephone tech support to over 1,000 different restaurants through VPN, remote desktop, VNC and Log Me In
- Resumed all my duties from Firefly Technologies
- Enhanced customer satisfaction by providing timely and accurate installations.
Project Coordinator
Allied Digital Services, LTD
09.2010 - 10.2013
- An Instrumental part of several projects large and small. Projects include; Harbor freight - Server rack install and turn up. I dispatched technicians to set up populate and tested new server racks for 450 stores.
- Marcus and Millchap – provided technicians to remote offices without onsite support for desktop support, cabling and office moves.
- Mesirow Financial – Provided technicians to remote and home offices
Service Technician/Installer
Oregon Point of sale
06.2010 - 12.2010
- Dispatched to restaurants around Oregon and eastern Washington to Install or troubleshoot and repair hardware and software running Digital Dining POS.
System Installer/Tech Support
Firefly Technologies
09.2005 - 04.2010
- Provided desktop support to restaurant owners and managers
- Traveled the US installing the PHOENIX point of sale in restaurants. Also traveled into Mexico, Canada, and Ireland
- Installed systems, configured menu, and set up network/internet for VPN remote access from office
- Trained Owner, managers, and employees on how to use and troubleshoot system
- Provided phone hardware and software tech support to our clients
Night Manager
Bon Appettit at University of Portland
08.2004 - 09.2005
- Developed pre-close procedures for the line cooks and cashiers
- Responsible for the nightly operations in the cafe, including safe combinations and keys
Kitchen Manager
Amazon Cantina
02.2004 - 08.2004
- Redesigned the menu for easier reading and ordering, added specials and more attractive menu items
- Reduced Kitchen staff to maximize efficiency
Owner, General Manager
Panama Reds
07.2003 - 02.2004
- Owned and operated a 6,500 Square foot bar, restaurant
- Created inventory procedures to perform cost analysis
- Managed
Skills
- Attention to detail
- Time management
- Positive attitude
- Power tool operation
- Troubleshooting and testing
- Customer relations
- Hardware installation
- Network setup
- System configuration
- Software installation
- Flexible scheduling
- System troubleshooting
- Problem-solving
- Equipment operation
Timeline
Field Service Technician
Pitney Bowes
09.2023 - 05.2025
POS System Installer and Trainer
Granbury Restaurant Solutions
10.2014 - 09.2023
Project Coordinator
ATOS
10.2013 - 11.2014
POS System Installer and Trainer
Granbury Restaurant Solutions (Formerly Firefly Tech)
12.2011 - 10.2013
Project Coordinator
Allied Digital Services, LTD
09.2010 - 10.2013
Service Technician/Installer
Oregon Point of sale
06.2010 - 12.2010
System Installer/Tech Support
Firefly Technologies
09.2005 - 04.2010
Night Manager
Bon Appettit at University of Portland
08.2004 - 09.2005
Kitchen Manager
Amazon Cantina
02.2004 - 08.2004
Owner, General Manager
Panama Reds
07.2003 - 02.2004
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