Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Michael Glisson

Ridgeville,South Carolina

Summary

Hardworking Technical Specialist leveraging training and problem-solving abilities to contribute technical knowledge to company and employee success. Proficient in updating software and devices to maintain current software and hardware for optimum productivity.

Overview

17
17
years of professional experience

Work History

Technical Specialist

RHIMagnesita
Cincinnati, OH
04.2007 - 05.2024
  • Created detailed reports on the condition of refractory components to identify areas needing quality upgrades.
  • Inspected completed jobs for quality assurance purposes before final sign-off from client or supervisor.
  • Provided recommendations for optimal refractory material selection.
  • Participated in ongoing training and compliance activities.
  • Employed refined project management skills for task completion.
  • Facilitated productive clinical and technical customer relationships through intentional external communications.
  • Researched and analyzed customer feedback to identify areas of improvement.
  • Created training materials for new hires on the company's procedures and policies.
  • Reviewed documents for accuracy prior to submission or publication.
  • Developed and implemented specialized procedures for customer service operations.
  • Provided technical support for customers in resolving complex issues.
  • Maintained accurate records of customer interactions and feedback.
  • Facilitated training programs to improve employee skillsets.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Identified needs of customers promptly and efficiently.

Education

High School Diploma -

Gideon High School
Gideon, MO

Skills

  • User training expertise
  • Technical support background
  • Proficient in refractory evaluation
  • Material Selection
  • Failure Analysis
  • Attention to Detail
  • Task Prioritization
  • Dimension calculations
  • Analytical Thinking
  • Interpersonal Skills
  • Continuous Improvement
  • Time management abilities
  • Professional Demeanor
  • Organizational Skills
  • Reliability
  • Self Motivation
  • Problem-solving aptitude
  • Safety Procedures
  • Problem-Solving
  • Team Collaboration

Affiliations

  • Breeder of Cavalier King Charles Spaniels for confirmation.
  • Artist. Primarily oil painting and acrylics.
  • Reading history-related material and some fiction.

Accomplishments

  • Recognition for heading up successful projects.
  • Awards for exceeding goals.

Timeline

Technical Specialist

RHIMagnesita
04.2007 - 05.2024

High School Diploma -

Gideon High School

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Michael Glisson