MICHAEL GLUCKSMAN
Ocala
Summary
My name is Michael, I have been a sales professional for over 30 years in various management positions. I have managed my own financial practice for Metlife. I thrive in my family, my community and social events. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Sales Advisor
Jenkins Kia Of Ocala
01.2021 - 04.2024
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
Sales Advisor
Nissan Of Ocala
08.2017 - 01.2020
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Increased sales by offering advice on purchases and promoting additional products.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
Financial Advisor
Metlife
12.2008 - 08.2017
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
Assistant Store Manager
CVS
06.2004 - 09.2008
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Store Manager
Winn Dixie Grocery Store
10.2001 - 06.2004
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
Bachelor of Science - Business Administration
Mansfield University of Pennsylvania
Mansfield, PA06.1990
Skills
- Sales experience
- Customer service experience
- Brand Awareness
- Building rapport
- Coaching and Mentoring
- Competitor Analysis
- Customer Needs Assessment
- Complex Problem-Solving
- Sales closing
- Strategic Planning
- Client Account Management
- Account Management
- Account development
- Proposal Development
Timeline
Sales Advisor
Jenkins Kia Of Ocala
01.2021 - 04.2024
Sales Advisor
Nissan Of Ocala
08.2017 - 01.2020
Financial Advisor
Metlife
12.2008 - 08.2017
Assistant Store Manager
CVS
06.2004 - 09.2008
Store Manager
Winn Dixie Grocery Store
10.2001 - 06.2004
Bachelor of Science - Business Administration
Mansfield University of Pennsylvania
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