Michael Goette
Folsom,CA
Summary
Proven leader with a track record of enhancing customer satisfaction and optimizing performance. Expert in customer relations and quality controls, I excel in resolving complaints and improving service standards. Skilled in coaching teams to exceed targets, my approach boosts loyalty and operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Floor Supervisor
Cinema West Inc.
Folsom, CA
06.2022 - 10.2024
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
- Processed customer payments accurately and efficiently.
- Resolved customer complaints in a timely and professional manner.
- Provided excellent customer service by responding promptly to inquiries from customers or team members.
- Performed daily opening and closing procedures according to established guidelines.
- Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Trained and coached new employees according to new hire procedures and proven sales strategies.
- Increased customer loyalty through consistent and dependable service, great attitude and in-depth knowledge of products.
Facilities
Bayside Covenant Church
Folsom, CA
06.2020 - 08.2022
- Coordinated with ministry leaders and pastors to arrange for events.
- Prepared facilities for special events, including, but not limited to: City Council meetings, weddings, memorial services, community outreach, and weekly ministry events.
- Partnered with team members to efficiently complete tasks in a timely manner.
- Maintained a clean, inviting campus environment.
- Sweep, mop and vacuum floors of all areas.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
- Operate floor cleaning machines to clean rugs, carpets and hard surface floors.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Empty wastebaskets and trash containers.
Education
Associate of Applied Science - Welding
Sierrra College
Rocklin, CA05-2025
High School Diploma -
Folsom High School
Folsom, CA03-2023
Skills
- Customer relations
- Quality controls
- Customer satisfaction
- Performance optimization
- Complaint resolution
- Clear instructions and communications
Certification
- RBS license
- CA Food Handlers Card
Accomplishments
- Promoted from Floor Staff to Floor Supervisor
- Employee of the Month
Timeline
Floor Supervisor
Cinema West Inc.
06.2022 - 10.2024
Facilities
Bayside Covenant Church
06.2020 - 08.2022
- RBS license
- CA Food Handlers Card
Associate of Applied Science - Welding
Sierrra College
High School Diploma -
Folsom High School
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