Michael Gonzales
Blue Springs,MO
Summary
Highly experienced in service department operations. 27 years in the industry. Starting as an apprentice technician working my way up to management level in 2 separate dealer groups. Strategic Supervisor with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals.
Overview
28
28
years of professional experience
Work History
Foreman/Asst Serv Mgr
Premier Truck Group of Kansas City
04.2022 - Current
- Continued daily tasks after PTG acquisition of Kansas City Freightliner in 2022 then accepted Asst Mgr position in August of 2022
- Selected by DIrector of operations to take point during the Love wave 1 roll out travelling to 7 locations to train Loves staff in using our applications
- Trained Service department staff in using applications such as Express Write up, Decisiv, and Uptime pro
- Assist CIC in departmental action plans and identifying OFI’s.
- Develop departmental processes to improve communication and efficiency
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
Foreman
Kansas City Freightliner
08.2012 - 04.2022
- Responsible for managing day to day operation on the shop floor
- Review diagnosis and create estimates
- Communicate with customers and obtain authorization for repairs
- Process all paperwork for customer and warranty.
Foreman/Assistant Manager
Los Angeles Freightliner
01.2007 - 06.2012
- Managed a crew of 20+ technicians
- Assisted in implementing processes to better manager the department on a daily basis
- Managed quality control of repairs
- Evaluated employees to further their skills
- Worked close with manager to grow business
- Manage shop workload to accomplish maximum throughput on a daily basis
- Implemented disciplinary actions when necessary
- Assisted in hiring new employees.
Assistant Manager/Manager
Los Angeles Freightliner
07.2001 - 01.2007
- Assisted in management of 10-12 technicians, as well as 3-4 office staff
- Assigned daily tasks
- Managed daily throughput
- Maintained quality control
- Interviewed potential employees
- Administered disciplinary actions when needed
- Built good customer relations
- Trained office staff
- Was promoted to manager during my 6 year stay with this store before being transferred to our Whittier store to aid the growth of their service department.
Foreman/Service Writer
Foothill Freightliner
02.1997 - 07.2001
- Ran a crew of 12 technicians
- Managed daily throughput
- Opened and Closed repair orders
- Provided estimates for repairs
- Managed quality control of repairs
- Maintained equipment and supplies.
Education
USMC
Service Department Management -
Freightliner Training Academy
Atlanta, GA01.2003
General Studies -
Fort Osage High School
Independence, MO01.1990
Skills
- Process Improvement
- Employee Development
- Leadership
- Customer Service
- Customer Satisfaction
Crew Leadership
Attention to Detail
Effective Communication
Dedicated Work Ethic
Teamwork and Collaboration
Timeline
Foreman/Asst Serv Mgr
Premier Truck Group of Kansas City
04.2022 - Current
Foreman
Kansas City Freightliner
08.2012 - 04.2022
Foreman/Assistant Manager
Los Angeles Freightliner
01.2007 - 06.2012
Assistant Manager/Manager
Los Angeles Freightliner
07.2001 - 01.2007
Foreman/Service Writer
Foothill Freightliner
02.1997 - 07.2001
USMC
Service Department Management -
Freightliner Training Academy
General Studies -
Fort Osage High School
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