Darnell Ivy
Kansas City,MO
Summary
Accomplished Compliance Consultant at FedEx Freight, adept in regulatory compliance and enterprise risk management. Expertise in enhancing safety protocols and reducing incidents through strategic audits and training. Proven ability to optimize costs and safeguard data privacy, achieving a notable decrease in accidents. Skilled in AWS security management and fostering interdepartmental communication, I excel in delivering results and ensuring data integrity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Advisor
Premier Truck Group of Kansas City
11.2021 - Current
- Provided exceptional customer service by efficiently addressing customer inquiries, concerns, and complaints. Communicated effectively with customers to provide updates on customer's information.
- Utilized various software applications (CDK, Freightliner DTNA, Uptime Pro, CenPos, Express Write-Up, Decisive) to manage and track customer information. Demonstrated strong technical skills in diagnosing and troubleshooting issues.
- Accurately documented information, generated repair orders, and maintained detailed records. Efficiently managed administrative tasks, including scheduling appointments, processing payments, and updating customer records.
- Collaborated effectively with technicians and management to ensure timely and accurate results. Worked as part of a team to maintain a positive and productive work environment.
- Identified and resolved complex issues by applying problem-solving skills and critical thinking. Made informed decisions regarding customer priorities and resource allocation. Consistently achieved significant sales targets, averaging $1.7 million annually over the past two years.
PCI Security Analyst
Baxter-Clewis Cybersecurity
06.2023 - 02.2024
- Managed access controls for sensitive information systems, safeguarding data integrity and confidentiality.
- Assisted in the successful completion of security audits, resulting in a boost of client trust and confidence.
- Developed customized security policies and protocols, ensuring compliance with industry standards and best practices.
- Reduced security risks by 70% through enhancing protocols and ensuring adherence to regulations.
- Led cybersecurity awareness training sessions, increasing employee understanding of potential security threats and preventive measures.
Regulatory Compliance Specialist
Blue Cross Blue Shield of Kansas City
07.2019 - 11.2021
- Enforced stringent data security standards for over 500 businesses in Blue Cross Blue Shield plans, reducing data breach incidents by 40% and bolstering the company's reputation as a trusted health insurance provider
- Enlisted coordinated communications and revamped HR and insurance provider processes, achieving increased accuracy in employee updates and reducing administrative workload by nearly 20% for both parties and Blue Cross Blue Shield of Kansas City
- Improved operational efficiency through consistent monitoring, analyzing, and improving the organization's compliance programs.
- Supported external audits by providing necessary documentation, addressing inquiries, and implementing corrective actions as needed.
- Advised senior leadership on potential risks associated with new products or services from a regulatory perspective before implementation or launch.
- Conducted gap analyses to identify areas requiring improvement or enhancements within existing compliance frameworks.
Compliance CSR Advocate
Blue Cross Blue Shield of Kansas City
03.2017 - 07.2019
- Strengthened data protection protocols through the deployment of multi-factor authentication, resulting in a 35% increase in user account security and a 50% decrease in security breaches
- Ensured strict adherence to data security protocols by maintaining accurate documentation of customer interactions, safeguarding sensitive information, and streamlining administrative processes which ensured compliance with data privacy regulations
- Conducted in-depth analysis of policy documents and membership records, collaborating with internal teams to resolve customer issues, reducing error rates by nearly 20%, increasing customer satisfaction
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
Compliance Consultant
FedEx Freight
02.2014 - 10.2016
- Established in-depth safety audits and revamped compliance procedures, cutting shipment-related incidents through targeted training and strategic implementation of preventative safety measures
- Led MSDS safety training for over 45 employees, collaborating with management to enforce safety protocols; achieving a significant reduction in accidents by reinforcing safety training and awareness
- Enhanced communication between departments by creating a centralized system for sharing compliance information and updates.
- Streamlined regulatory reporting procedures, ensuring timely submission of accurate data to relevant authorities.
Education
No Degree - Computer Science
Southern Illinois University, Edwardsville
Edwardsville, ILSkills
- Security best practices
- Cost optimization strategies
- Data privacy
- Enterprise risk management
- Incident response
- Encryption
- Network Security
- Regulatory Compliance
Certification
- AWS Cloud Practitioner AWS 2024 June
- Certification in CyberSecurity ISC2 2024 April
Languages
English
Full Professional
Spanish
Limited Working
Timeline
PCI Security Analyst
Baxter-Clewis Cybersecurity
06.2023 - 02.2024
Service Advisor
Premier Truck Group of Kansas City
11.2021 - Current
Regulatory Compliance Specialist
Blue Cross Blue Shield of Kansas City
07.2019 - 11.2021
Compliance CSR Advocate
Blue Cross Blue Shield of Kansas City
03.2017 - 07.2019
Compliance Consultant
FedEx Freight
02.2014 - 10.2016
- AWS Cloud Practitioner AWS 2024 June
- Certification in CyberSecurity ISC2 2024 April
No Degree - Computer Science
Southern Illinois University, Edwardsville
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