Michael Gonzales
Harlingen,TX
Summary
Dynamic General Manager with a proven track record at Charlie Clark Auto Group, excelling in leadership and operations management. Spearheaded initiatives that boosted customer satisfaction and sales revenue, while mentoring teams to achieve their goals. Expert in strategic planning and problem resolution, driving continuous improvement and fostering a high-performance culture.
Diligent General Manager and General Sales Manager with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Overview
18
18
years of professional experience
Work History
General Manager
Charlie Clark Auto Group
12.2024 - 09.2025
- Led operational strategies to enhance customer satisfaction and streamline service delivery.
- Developed and implemented training programs, resulting in improved staff performance and engagement.
- Analyzed market trends to identify growth opportunities and align business objectives with industry standards.
- Oversaw budgeting processes, ensuring financial targets were met while optimizing resource allocation.
- Directed inventory management practices, improving accuracy and reducing overhead costs significantly.
- Mentored junior managers in leadership skills, promoting a culture of continuous improvement within the organization.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Led sales team to exceed quarterly targets through effective strategy implementation and performance management.
- Developed and executed comprehensive sales plans to enhance market penetration and customer engagement.
General Sales Manager
Charlie Clark Auto Group
11.2022 - 12.2024
- Streamlined sales processes, resulting in increased efficiency and improved customer satisfaction rates.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Increased sales revenue by implementing strategic marketing campaigns and fostering strong customer relationships.
Sales Manager
Charlie Clark Auto Group
01.2012 - 11.2022
- Developed and implemented sales strategies to enhance customer engagement and drive revenue growth.
- Mentored junior sales team members, fostering skills in negotiation and relationship management.
- Analyzed market trends to identify new business opportunities and improve competitive positioning.
- Collaborated with marketing teams to create targeted campaigns that increased product visibility and sales volume.
- Conducted regular performance evaluations, providing feedback to optimize team output and individual performance goals.
- Established key performance indicators to track sales metrics and inform strategic decision-making processes.
Finance Manager
Charlie Clark Auto Group
01.2008 - 01.2012
- Developed and implemented annual budgets to align with organizational financial goals.
- Analyzed financial performance and provided insights for strategic decision-making.
- Streamlined reporting processes using advanced financial software systems.
- Led cross-functional teams in financial planning and forecasting initiatives.
Education
No Degree - Automotive Industry
NCM Associates Automotive School
Kansas City, MO03-2026
High School Diploma -
Harlingen South High
Harlingen, TX05-2001
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Team leadership
- Goal setting
- Administrative skills
- Motivation
- Staff motivation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
General Manager
Charlie Clark Auto Group
12.2024 - 09.2025
General Sales Manager
Charlie Clark Auto Group
11.2022 - 12.2024
Sales Manager
Charlie Clark Auto Group
01.2012 - 11.2022
Finance Manager
Charlie Clark Auto Group
01.2008 - 01.2012
No Degree - Automotive Industry
NCM Associates Automotive School
High School Diploma -
Harlingen South High
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