Michael Gonzales
Westville,IN
Summary
Hospitality professional with a strong focus on exceptional customer service and teamwork. Proven ability to create positive guest experiences through a friendly and approachable demeanor. Currently seeking new career opportunities to enhance client relationship management skills.
Overview
11
11
years of professional experience
Work History
Bartender/ Server
Zorn Brew Works
Michigan City, IN
07.2025 - Current
- Crafted cocktails according to bar recipes and served wine, draft, and bottled beer.
- Trained new bartenders on drink preparation and effective upselling techniques.
- Suggested drinks to customers based on individual preferences.
Lead Bartender
Long Beach Country Club
Long Beach, IN
04.2025 - 07.2025
- Developed unique drink menus inspired by seasonal ingredients and tailored to member preferences.
- Established strong connections with members, promoting increased guest satisfaction and loyalty.
Bartender
Charleston PourHouse/The Lot
Charleston, SC
11.2017 - 03.2025
- Cultivated strong relationships with employees and customers through effective communication.
- Delivered excellent customer service to enhance client satisfaction.
- Maintained comprehensive knowledge of bar and menu options to provide informed drink and food recommendations.
Sign Maker/Installer
Steve Aycock Designs
Charleston, SC
01.2022 - 03.2023
- Created custom signage utilizing graphic design software and specialized industry tools.
- Installed interior and exterior signs on substrates including metal, wood, glass, and acrylics.
Bartender
Galuppi's Restaurant
Pompano Beach, FL
02.2016 - 08.2017
Lead Bartender
Volario's Ristaurante
Winter Park, CO
08.2014 - 10.2015
Education
Bachelor of Arts - Interior Design
Purdue University
West Lafayette, IN06-2010
Associate of Applied Science - Architectural Drafting Technology
Lincoln Technical Institute
Indianapolis, IN06-2005
Skills
- Customer service excellence
- Problem-solving expertise
- Upselling techniques
- Interpersonal skills
- Product promotion strategies
- Stock management and replenishment
Timeline
Bartender/ Server
Zorn Brew Works
07.2025 - Current
Lead Bartender
Long Beach Country Club
04.2025 - 07.2025
Sign Maker/Installer
Steve Aycock Designs
01.2022 - 03.2023
Bartender
Charleston PourHouse/The Lot
11.2017 - 03.2025
Bartender
Galuppi's Restaurant
02.2016 - 08.2017
Lead Bartender
Volario's Ristaurante
08.2014 - 10.2015
Bachelor of Arts - Interior Design
Purdue University
Associate of Applied Science - Architectural Drafting Technology
Lincoln Technical Institute