Michael Gonzales
Post Oak Toyota
Oklahoma City,OK
1
Certification
22
years of professional experience
Results-driven General Sales Manager experienced in exceeding sales targets through strategic planning and team motivation. Delivered revenue growth and enhanced customer satisfaction by implementing effective sales techniques and fostering collaborative team environments. Committed to driving performance and achieving ambitious sales goals.
Work History
General Sales Manager
6 Years 6 Months- Led sales team to exceed targets through strategic planning and performance management.
- Implemented CRM systems to streamline sales processes and improve lead tracking efficiency.
- Analyzed market trends to identify new opportunities and adjust sales strategies accordingly.
- Developed training programs for staff to enhance product knowledge and customer engagement.
- Monitored inventory levels to ensure optimal stock availability for customer demands and satisfaction.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on a daily basis and implementing improvement strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Cultivated a positive work environment that motivated staff members to exceed individual and team goals regularly.
- Negotiated favorable contract terms with vendors and suppliers to secure cost-effective deals on behalf of the company.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into the best remedy.
General Sales Manager
3 Years 1 Month- Led sales team to achieve quarterly targets through effective strategy implementation and training programs.
- Developed and maintained strong relationships with key clients, driving customer loyalty and retention.
- Collaborated with marketing to execute promotional campaigns, increasing showroom traffic and lead generation.
- Analyzed market trends to identify opportunities for growth and enhance competitive positioning.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
General Sales Manager
7 Years 4 Months- Implemented CRM systems to track customer interactions, enhancing data-driven decision-making across the team.
- Streamlined sales processes, resulting in improved efficiency and faster transaction times for customers.
- Mentored junior sales staff, fostering a culture of continuous improvement and professional development.
- Conducted performance evaluations and provided constructive feedback to optimize individual and team performance.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Implemented systems and procedures to increase sales.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Finance Manager
3 Years 5 Months- Analyzed customer credit profiles to ensure accurate risk assessment in financing applications.
- Streamlined documentation processes, enhancing efficiency in loan approval timelines.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Maximized profitability by negotiating and structuring optimal automotive financing deals.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Conducted regular reviews of customer credit applications to maintain accuracy and integrity in the approval process.
- Consistently achieved monthly performance targets through strategic planning and execution of innovative financing solutions.
Sales Associate
1 Year 6 Months- Assisted customers in selecting vehicles, providing detailed product knowledge and exceptional service.
- Conducted vehicle demonstrations, highlighting features and benefits to enhance customer engagement.
- Processed sales transactions accurately, ensuring compliance with dealership policies and procedures.
- Collaborated with team members to maintain an organized showroom environment, enhancing customer experience.
Education
High School Diploma
Skills
Sales development
Team motivation
Sales training
Leadership and team building
Employee motivation
Team development
Employee coaching
Goal setting
Price structuring
Policy enforcement
Certification
NCM Gmep 2024
General Manager Executive Program
Timeline
General Sales Manager
Post Oak Toyota
02.2020 - CurrentRead More
General Sales Manager
Cardinal Buick GMC
01.2017 - 02.2020Read More
General Sales Manager
Mike Shaw Buick Gmc Toyota and Kia
08.2009 - 12.2016Read More
Finance Manager
Sames Ford
01.2006 - 06.2009Read More
Sales Associate
Allen Samuels Chevrolet
07.2004 - 01.2006Read More
Gregory - Portland
High School Diploma
Read More