Summary
Overview
Work History
Education
Skills
Personal Information
References
Languages
Timeline
Generic

Michael Gonzalez

Allentown,PA

Summary

Slot Attendant skilled at promoting casino amenities and building customer loyalty through exceptional service. Reputation for accurately handling money and updating computer accounts. Delivers excellent guest service and builds casino loyalty. Dedicated customer service representative knowledgeable about diagnosing technical problems and servicing slot machines. Excellent communication and interpersonal skills. Familiar with industry standards and requirements.

Overview

9
9
years of professional experience

Work History

Slot Attendant

Windcreek Hospitality
10.2019 - Current
  • Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
  • Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
  • Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
  • Connected with guests on personal level to build loyalty.
  • Provided timely support to other departments as needed, fostering positive working relationships across the casino property.
  • Contributed to the casino''s positive reputation by consistently delivering courteous, professional service that exceeded guest expectations.

Server's Assistant/Food Runner

Paxos Restaurant
05.2018 - 01.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Kirkland Village
10.2015 - 05.2018
  • Team Effort
  • Great Leader
  • Friendly with Co-Workers
  • Charismatic Attitude
  • Hard Worker
  • Dedicated to Improve
  • Excellent Customer Service.

Education

Electrical Engineer -

Penn State University Park

High School -

Salisbury High School
06.2016

Skills

  • Organized and Intuitive on all matters job related
  • Attentive to Directions
  • Provide Excellent Work Features
  • Adaptive to Different Scenarios
  • Quick Learner
  • Efficient multitasking
  • Patience and Empathy
  • Strong Communication Skills

Personal Information

Hobbies: Learning about cars and their performance, Building and designing things, Watching sports, primarily the NBA, Hanging out with friends and family

References

  • Lori K. Ritter, Boss, 6106914547, 1 Kirkland Circle, Bethlehem, PA, 18017, Kirkland Village
  • Victoria Montero, Friend, 4847649462, victoria.montero@sluhn.org, 800 Eaton Ave, 2nd Floor, Bethlehem, PA, 18018, St. Luke's Internal Medicine

Languages

Spanish
Native or Bilingual

Timeline

Slot Attendant

Windcreek Hospitality
10.2019 - Current

Server's Assistant/Food Runner

Paxos Restaurant
05.2018 - 01.2019

Server

Kirkland Village
10.2015 - 05.2018

Electrical Engineer -

Penn State University Park

High School -

Salisbury High School

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Michael Gonzalez