Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Michael Gonzalez

San Antonio,TX

Summary


Professional representative with robust experience and strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships.

Overview

25
25
years of professional experience

Work History

Brand execution representative

Congo
01.2023 - Current
  • Acquiring new distribution
  • Merchandise all Congo brands to company standards
  • Ensure that distributors' merchandising team serviced accounts based on sales and display space obtained by the BDR
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
  • Contributed to team sales goals by upselling products and services to customers.

Sales Develop Manager

Coca Cola Bottling Co
01.2020 - 01.2023
  • Evaluate outlet opportunities for new and existing small store customers
  • Develop customized business plan addressing critical needs
  • Work collaboratively with merchandising supervisors and order replenishing team to ensure inventory levels and merchandising standards are maintained
  • Maintain high level of customer service and resolve issues promptly
  • Execute channel and customer promotions/programs that leverage national brand strategies
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.

Account Manager

Coca Cola Bottling Co
01.2000 - 01.2019
  • Manage over 150 accounts
  • Execute and close all sales calls
  • Collaborate with managers on upcoming promotions
  • Sell incremental displays/ cooler equipment
  • Maintain inventory levels
  • Maintain correct POS and supply customer with custom POS
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Drove revenue growth by identifying new business opportunities within existing accounts.

Education

UTSA

Diploma -

Southwest High School
01.1989

Skills

  • Time management
  • Active learning
  • Results oriented
  • CMA training
  • Custom POS
  • Negotiations
  • Persuasive
  • Effective communication
  • Data entry proficiency
  • Business growth and retention
  • Presentation
  • Quality customer service
  • Decision making
  • Goal-oriented mindset

Accomplishments

  • YTD volume 303,818 eq cases vs 2022 volume 274,355 increase of 10.74%
  • YTD revenue $2,259,724 vs 2022 $1,984,445 increase net change 13.8%
  • YTD unit revenue $7.5 vs 2022 $7.2 increase change of 2.8%

Timeline

Brand execution representative

Congo
01.2023 - Current

Sales Develop Manager

Coca Cola Bottling Co
01.2020 - 01.2023

Account Manager

Coca Cola Bottling Co
01.2000 - 01.2019

Diploma -

Southwest High School

UTSA

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