Results-driven customer service representative skilled in issue resolution, CRM software, and call handling. Proven ability to enhance customer satisfaction while managing high-volume calls in a remote environment.
Overview
10
10
years of professional experience
Work History
Call Center Customer Service Representative Remote
InfoCision
Philadelphia
03.2025 - Current
Managed high-volume inbound and outbound calls, ensuring timely and accurate responses in a remote call center environment.
Resolved inquiries, updated accounts, and troubleshot issues to enhance customer satisfaction.
Documented interactions utilizing CRM and internal systems for record-keeping.
Achieved performance goals by maintaining high productivity and self-direction in remote work.
Janitorial Supervisor
Knight Management
New York
04.2021 - 03.2025
Supervised 40+ staff across 19 locations to ensure consistent janitorial standards.
Trained and evaluated employees, enhancing service quality and compliance with protocols.
Managed scheduling, coverage, and inspections to optimize operations using digital tools.
Resolved issues quickly to maintain operational standards.
Operations Supervisor
Lifetime Fitness
New York
01.2019 - 03.2021
Handled escalations to effectively resolve member concerns.
Managed departments to enhance customer service satisfaction.
Coordinated schedules and vendor communication to streamline operations.
Used digital systems to track daily operations.
Caretaker / Housekeeper
Sibling Home Care
The Bronx
07.2016 - 12.2018
Provided one-on-one support with clear, consistent communication.
Managed daily tasks and schedules independently.
Maintained awareness of client needs and changes.
Demonstrated professionalism and patience to build trust with clients.
Education
Some College (No Degree) - General Studies
DeWitt Clinton High School
The Bronx, NY
Skills
Call center operations and issue resolution
Inbound and outbound call handling
Customer service and remote support
CRM systems and data entry
Microsoft Office proficiency
Zoom and Microsoft Teams proficiency
Digital communication
Typing speed: 50 WPM
Time management and multitasking
Communication and active listening
Timeline
Call Center Customer Service Representative Remote
Technical Support Representative /Call Center Customer Service Representative at T-MobileTechnical Support Representative /Call Center Customer Service Representative at T-Mobile