Open To Work
Neverin Erwin
Kent,WA
Summary
Customer service professional with 7+ years of experience in retail and remote call center environments. Strong background in high volume guest support, conflict de escalation, digital systems, and fast paced operations. Skilled in problem solving, communication, and maintaining accuracy across multiple platforms. Seeking to contribute to Alaska Airlines by supporting check in, gate, and baggage operations while delivering exceptional guest experiences.
Overview
9
9
years of professional experience
Work History
Customer Service Representative – Remote Call Center
American Pet Service
01.2021 - 01.2023
- Managed high-volume inbound calls; resolved service, account, and product issues.
- Performed digital documentation, data entry, and customer record updates.
- Applied de-escalation techniques to calm upset callers and provide solutions.
- Coordinated with internal teams to resolve complex customer concerns.
- Strengthened customer satisfaction through clear communication and accuracy.
- Remote
Retail Associate / Customer Service
Burlington Coat Factory
Auburn, WA
01.2020 - 01.2022
- Delivered customer support for purchases, returns, and product inquiries.
- Operated POS systems and maintained accuracy during peak traffic.
- Completed merchandising, inventory checks, and store presentation tasks.
- Trained new employees on customer service standards and procedures.
Retail Associate
Kmart
Guam
01.2014 - 01.2019
- Assisted customers at checkout, sales floor, and service desk.
- Supported product location, inquiries, and issue resolution.
- Performed stocking, shelf organization, and inventory accuracy tasks.
- Maintained consistent performance in a high-traffic retail environment.
Education
High School Diploma - undefined
Weno High School
Chuuk01-2006
Skills
Customer Service & Guest Interaction
High-Volume, Fast-Paced Operations
Conflict Resolution & De-Escalation
Call Center Support
Baggage Issue Assistance
Accessibility & Mobility Support
Jetbridge / Gate-Related Tasks (transferable skills)
IPad, POS, CRM Systems
Documentation & Data Entry
Rebooking & Problem Solving
Team Collaboration
Clear Verbal Communication
Accomplishments
- 7+ years of customer service experience across retail and call center roles.
Timeline
Customer Service Representative – Remote Call Center
American Pet Service
01.2021 - 01.2023
Retail Associate / Customer Service
Burlington Coat Factory
01.2020 - 01.2022
Retail Associate
Kmart
01.2014 - 01.2019
High School Diploma - undefined
Weno High School