Taegan Macon
Starkville,MS
Summary
Diligent and professional with a strong foundation in customer service, consistently recognized for efficiently resolving inquiries and maintaining high satisfaction rates. Proven ability to leverage effective communication and analytical skills to enhance the overall customer experience. Committed to fostering positive relationships and driving customer loyalty through attentive service and problem-solving expertise. A results-oriented approach ensures that every interaction contributes to organizational success and client satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative – Remote Call Center
Assurant
07.2024 - 06.2025
- Serve as initial contact, answer inbound calls, and respond to customer inquiries.
- Enter customer account data and communicate in a clear and concise manner.
- Identify customer needs, provide resolutions to problems, and follow established procedures.
- Document activity in customer accounts in an accurate manner and ensure confidentiality.
Registered Pharmacy Technician – Retail
Walgreens
09.2024 - 12.2024
- Entered medication orders by reviewing and interpreting practitioner prescriptions.
- Received and filled prescriptions using established policies and procedures for safety.
- Prepared medications through mixing, filling, counting and dispensing medications, and labeling bottles.
- Reviewed orders for accuracy and delivered to patients.
- Maintained confidentiality in compliance with HIPAA regulations.
- Helped manage inventory, checked for and removed expired products, and filed records.
- Aided in the preparation, reconciliation, and billing of third-party insurance claims and in the re-billing of rejected and denied third party claims.
- Greeted customers, answered phones, worked cash register, and collected payments.
Customer Service Representative – Remote Call Center
Oak Street Health
05.2023 - 07.2024
- Handled inbound and outbound calls, scheduled appointments following protocols, resolved issues, entered demographic information, and maintained scheduling system to ensure records were accurate and complete.
- Communicated with staff regarding patient concerns and provided quality customer service.
- Followed HIPAA guidelines to ensure confidentiality of private information.
Customer Service Representative – Remote Call Center
Continuum Global Solutions
06.2020 - 02.2023
- Interacted with customers via inbound and outbound calls.
- Responded to questions, provided information, and ensured quality customer service.
- Documented activities and interactions in an accurate and thorough manner.
- Maintained confidentiality of private information.
Education
Associate of Science Degree - Health Sciences – Pharmacy Technician
Ultimate Medical Academy
01.2024
Skills
- Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate
- Effective problem-solver and decision-maker, able to assess situations and identify solutions
- Adapt to change and new challenges and able to develop relationships with diverse populations
- Customer service skills are necessary to communicate effectively with patients and healthcare providers
- Strong time management skills with ability to establish priorities to meet timelines
- Communication Platforms – Zoom
- Microsoft Office Applications – Word, Excel, and PowerPoint
- Data entry
- Active listening
- Customer relations
- Problem resolution
Certification
- State of Mississippi | Registered Pharmacy Technician (RPhT) – License #PT-229391
- Pursuing Certification August 2025
KEY QUALIFICATIONS
- Pharmacy Law & Ethics
- Knowledge of Top 200 Brand / Generic Drugs
- Customer Service
- RX Sig Codes & Abbreviations
- Medical Terminology
- Pharmaceutical Calculations
- Non-Sterile Compounding Pharmacology
- Drug & Dosage Interaction
- Supply & Inventory
- Insurance Authorizations / Claims
- Third Party Billing
- Data Entry
- HIPAA Compliance
Timeline
Registered Pharmacy Technician – Retail
Walgreens
09.2024 - 12.2024
Customer Service Representative – Remote Call Center
Assurant
07.2024 - 06.2025
Customer Service Representative – Remote Call Center
Oak Street Health
05.2023 - 07.2024
Customer Service Representative – Remote Call Center
Continuum Global Solutions
06.2020 - 02.2023
Associate of Science Degree - Health Sciences – Pharmacy Technician
Ultimate Medical Academy
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